User ManualTable of ContentsCisco Unified Communications Manager Administration Guide, Release 10.0(1)1Contents3Preface29Purpose29Audience30Organization30Related Documentation31Conventions32Obtain Documentation and Submit Service Request33Cisco Product Security Overview33Cisco Unified Communications Manager35Introduction37About Cisco Unified Communications Manager37Key Features and Benefits38Cisco Unified Communications Manager Administration Web Browsers38Web Browser Support39Log In to Cisco Unified Communications Manager Administration39Log Out of Cisco Unified Communications Manager Administration40Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS) Support41Web Interface Timeout41Import Cisco Certificate for Internet Explorer 741Import Cisco Certificate for Internet Explorer 843Import Cisco Certificate for FireFox 3.x44Import Cisco Certificate for Safari 4.x45Copy Web Browser Certificates to File47Copy FireFox Certificate to File47Cisco Unified Communications Manager Administration Application48Cisco Unified Communications Manager Administration Graphical User Interface49Navigation Drop-Down List Box49Links to Search documentation, About, and Logout49Menu Bar50Shared Login50Cisco Unified Communications Manager Administration Help50Find and Delete Records51Add and Copy Records52GUI Buttons and Icons53Find and List Window Buttons and Icons53Configuration Windows Buttons and Icons54Cisco Unified Presence Server Access55Clustered Cisco Unified Presence Server Access55Login Message Customization55Last Successful Login Message55Accessibility56Access Icons56Access Buttons56Where to Find More Information56System Setup59Server Setup61About Server Setup61Server Deletion62Remove Node From Cluster63Add Deleted Server Back in to Cluster64Server Settings65View Presence Server Status67Cisco Unified Communications Manager Setup69About Cisco Unified Communications Manager Setup69Cisco Unified Communications Manager Settings69Synchronize Cisco Unified Communications Manager with Devices72Activate Cisco CallManager Service73Deactivate Cisco CallManager Service73Cisco Unified Communications Manager Group Setup75About Cisco Unified Communications Manager Group Setup75Cisco Unified Communications Manager Group Deletion76Cisco Unified Communications Manager Group Settings76Synchronize Cisco Unified Communications Manager Group Settings with Devices78Presence Redundancy Group Setup79About Presence Redundancy Group Setup79Presence Redundancy Groups and High Availability79Presence Redundancy Groups and High Availability Considerations80Presence Redundancy Group Interactions and Limitations80Presence Redundancy Group Settings81Set Up Presence Redundancy Groups82Enable or Disable High Availability83Delete Presence Redundancy Group85View Presence Redundancy Group Node Status85Node State Definitions86Node States, Causes, and Recommended Actions87Phone NTP Reference Setup93About Phone NTP Reference Setup93Phone NTP Reference Deletion94Phone NTP Reference Settings94Date and Time Group Setup97About Date and Time Group Setup97Add Phone NTP Reference to SIP Phones in Date and Time Group98Date and Time Group Deletion99Date and Time Group Settings99Synchronize Date and Time Group Settings with Devices100Region Setup103Audio Codec Preference List103Create New Audio Codec Preference List104Edit Audio Codec Preference List104Delete Audio Codec Preference List105About Region Setup105Set Up Regions106Region Deletion107Audio and Video Call Bit Rate Settings107Synchronize Region Settings with Devices111Device Pool Setup113About Device Pool Setup113Device Pool Deletion114Device Pool Settings115Synchronize Device Pool Settings with Devices130DHCP Server Setup133About DHCP Server Setup133DHCP Server Deletion133DHCP Server Settings133Activate DHCP Monitor Service135Start DHCP Monitor Service135DHCP Subnet Setup137About DHCP Subnet Setup137DHCP Subnet Deletion137DHCP Subnet Settings137LDAP System Setup141About LDAP System Setup141LDAP System Settings142LDAP Directory Setup145About LDAP Directory Setup145LDAP Directory Settings146LDAP Authentication Setup155About LDAP Authentication Setup155Update LDAP Authentication156LDAP Authentication Settings156LDAP Custom Filter Setup159About LDAP Custom Filter Setup159LDAP Filter Deletion160LDAP Filter Settings160Location Setup161About Location Setup161Location Deletion162Location Settings163Location Bandwidth Manager Group167Location Bandwidth Manager Intercluster Replication Group Settings168Survivable Remote Site Telephony Setup169About SRST Reference Setup169SRST Reference Deletion169SRST Reference Settings170MLPP Domain setup173About MLPP Domain Setup173MLPP Domain Deletion173MLPP Domain Settings174Resource Priority Namespace Network Domain Setup175About Resource Priority Namespace Network Domain Setup175Resource Priority Namespace Network Domain Deletion176Resource Priority Namespace Network Domain Settings176Resource Priority Namespace List Setup177About Resource Priority Namespace List Setup177Resource Priority Namespace List Deletion177Resource Priority Namespace List Settings178E911 Messages179E911 Messages Setup179Set up E911 Messages179Enterprise Parameter Setup181About Enterprise Parameter Setup181Update Enterprise Parameters182Synchronize Enterprise Parameters with Devices182Enterprise Phone Setup183Set Up Enterprise Phone Parameters183Service Parameter Setup185About Server Service Parameter Setup185Set Up Server Service Parameters187Display Service Parameters187Application Server Setup189About Application Server Setup189Application Server Settings190Autoregistration Setup193About Autoregistration Setup193Autoregistration Settings193Enable Autoregistration194Disable Autoregistration196Reuse Autoregistration Numbers197Other System Menu Options199BLF Presence Group Setup199Device Mobility Group Setup200Device Mobility Info Setup200Physical Location Setup200Certificate Setup201Phone Security Profile Setup201SIP Trunk Security Profile Setup201CUMA Server Security Profile Setup201License Usage Report Setup202Geolocation Setup202Geolocation Filter Setup202Call Routing Setup203Automated Alternate Routing Group Setup205About AAR Group Setup205AAR Group Deletion206AAR Group Settings206Application Dial Rule Setup209About Application Dial Rule Setup209Application Dial Rule Settings210Reprioritize Dial Rule211Directory Lookup Dial Rule Setup213About Directory Lookup Dial Rule Setup213Directory Lookup Dial Rule Settings213SIP Dial Rule Setup215About SIP Dial Rule Setup215SIP Dial Rules Settings216Set Up SIP Dial Rule218Pattern Formats219Value for 7905_7912 Pattern219Value for 7940_7960_OTHER Pattern219SIP Dial Rules Examples220Reset SIP Dial Rule221Synchronize SIP Dial Rule Settings with SIP Phones222Route Filter Setup223About Route Filter Setup223Route Filter Deletion224Route Filter Settings224Add and Edit Route Filter Clauses225Remove Route Filter Clauses226Synchronize Route Filter Settings with Devices226Route Filter Tag Descriptions227Route Filter Examples230Route Group Setup231About Route Group Setup231Route Group Deletion232Route Group Settings232Add Devices to Route Group234Remove Devices From Route Group235Local Route Group Names Setup237About Local Route Group Names Setup237Local Route Group Names Settings237Route List Setup239About Route List Setup239Route List Deletion240Route List Settings240Add Route Groups to Route List241Remove Route Groups From Route List243Change Route Group Order in Route List243Synchronize Route List Settings with Route Groups244Route Pattern Setup245About Route Pattern Setup245Route Pattern Settings246Line Group Setup257About Line Group Setup257Line Group Deletion258Line Group Settings258Add Members to Line Group263Remove Members From Line Group263Hunt List Setup265About Hunt List Configuration265Find Hunt Lists266Add Hunt List266Add Line Groups to Hunt List268Remove Line Groups From Hunt List268Change Line Groups Order in Hunt List269Synchronize Hunt List Settings with Line Groups270Delete Hunt List270Hunt Pilot Setup273About Hunt Pilot Setup273Hunt Pilot Settings274SIP Route Pattern Setup287About SIP Route Pattern Setup287SIP Route Pattern Deletion288SIP Route Pattern Settings288Time Period Setup293About Time Period Setup293Time Period Deletions293Time Period Settings294Time Schedule Setup297About Time Schedule Setup297Time Schedule Deletions297Time Schedule Settings298Partition Setup301About Partition Setup301Partition Deletions302Partition Settings302Search for Partition304Synchronize Partition Settings with Devices304Calling Search Space Setup307About Calling Search Space Setup307Calling Search Space Deletions307Calling Search Space Settings308Translation Pattern Setup311About Translation Pattern Setup311Translation Pattern Deletions312Translation Pattern Settings312Directory Number Setup323About Directory Number Setup323Directory Number Settings325Display Calling Search Space354Synchronize Directory Number Settings with Devices354Set Up Private Line Automatic Ringdown (PLAR)355Set Up PLAR Example355Remove Directory Number From Phone356Create Cisco Unity Connection Voice Mailbox357Meet-Me Number and Pattern Setup359About Meet-Me Number and Pattern Setup359Meet-Me Number and Pattern Settings359Dial Plan Installer361Dial Plan Setup361Edit Dial Plan361Install Dial Plan on Cisco Unified Communications Manager362Set Up Route Pattern Details for Non-NANP Dial Plan363Upgrade Dial Plan363Uninstall Dial Plan364Restart Cisco CallManager Service365Route Plan Report367About Route Plan Report367View Route Plan Records368Delete Unassigned Directory Number369Update Unassigned Directory Numbers370View Route Plan Reports in Files370Calling Party Transformation Pattern Setup373About Calling Party Transformation Pattern Setup373Calling Party Transformation Pattern Settings373Called Party Transformation Pattern Setup377About Called Party Transformation Pattern Setup377Called Party Transformation Pattern Settings377Other Call Routing Menu Options381Intercom Partition Setup381Intercom Calling Search Space Setup382Intercom Directory Number Setup382Intercom Translation Pattern Setup382Access List Setup382Client Matter Code Setup383Forced Authorization Code Setup383Call Park Setup384Directed Call Park Setup384Call Pickup Group Setup384Transformation Profile Setup385Mobility Setup385Logical Partitioning Policy Setup385Call Control Discovery Setup386External Call Control Profile Setup386Video QoS Reservation Setup386HTTP Profile386Media Resource Setup389Annunciator Setup391About Annunciator Setup391Annunciator Deletion392Annunciator Settings392Synchronize Annunciators394Conference Bridge Setup395About Conference Bridge Setup395Conference Bridge Deletion396Conference Bridge Settings396Software Conference Bridge Settings397Hardware Conference Bridge Settings399Cisco IOS Conference Bridge Settings401Cisco Video Conference Bridge Settings403Cisco Conference Bridge (WS-SVC-CMM) Settings406Cisco IOS Heterogeneous Video Conference Bridge Settings408Cisco IOS Guaranteed Audio Video Conference Bridge Settings410Cisco IOS Homogeneous Video Conference Bridge Settings412Cisco TelePresence MCU Settings413Cisco TelePresence Conductor Settings414CSCub65671 Route Class Configuration SIP Information416Set Up TLS and HTTPS Connection with Cisco TelePresence MCU416Video conference resource setup417SIP Trunk Setup for Video Conference Bridge Devices417Set Up TelePresence Video Conference Bridge418Synchronize Conference Device Settings419Media Termination Point Setup421About Media Termination Point Setup421Cisco IOS Media Termination Point Setup422Cisco IOS Media Termination Point Deletion422Cisco IOS Media Termination Point Settings423Synchronize Media Termination Point424Transcoder Setup425About Transcoder Setup425Transcoder Deletion425Transcoder Settings426Synchronize Transcoder427Media Resource Group Setup429About Media Resource Group Setup429Media Resource Group Deletion430Media Resource Group Settings430Media Resource Group List Setup433About Media Resource Group List Setup433Media Resource Group List Deletion433Media Resource Group List Settings434Announcement Setup435Cisco-Provided Announcements and Tones435About Announcement Setup436Announcement Deletions437Announcement Settings437Announcements in the Find and List Announcements Window438Upload Customized Announcement439Play Announcement440Other Media Resource Menu Options441Music On Hold Audio Source Setup441Fixed MOH Audio Source Setup441Music On Hold Server Setup442MOH Audio File Management Setup442Mobile Voice Access Setup442Advanced Features Setup443Cisco Voice-Mail Port Setup445About Cisco Voice-Mail Port Setup445Cisco Voice-Mail Port Deletion446Cisco Voice-Mail Port Settings446Synchronize Cisco Voice-Mail Port with Devices451Cisco Voice Mail Port Wizard453Voice-Mail Port Setup Using Wizard453Add New Cisco Voice-Mail Server and Ports Using Wizard454Voice Mail Port Wizard Device Information Setup455Voice Mail Port Wizard Directory Number Setup457Add Ports to Cisco Voice-Mail Server Using Wizard458Delete Ports from Cisco Voice-Mail Server Using Wizard459Message Waiting Setup461About Message Waiting Setup461Message Waiting Settings461Cisco Voice-Mail Pilot Setup465About Voice-Mail Pilot Setup465Voice-Mail Pilot Number Deletion465Voice-Mail Pilot Settings466Voice-Mail Profile Setup469About Voice-Mail Profile Setup469Voice-Mail Profile Deletion469Voice-Mail Profile Settings470Synchronize Voice-Mail Profile with Devices471Call Control Agent Profile Setup473Call Control Agent Profile Settings473About Directory Number Alias Lookup and Sync Setup475Directory Number Alias Lookup and Sync Settings475Configure Directory Number to Synchronize to LDAP Directory Server478Access Cisco Directory Number Alias Lookup Service Over HTTPS Connection Using Self-signed Certificate478Access Cisco Directory Number Alias Lookup Service Over HTTPS Connection Using CA Signed Certificate479Other Advanced Features Menu Options481SAF (Call Control Discovery)481Cisco Extension Mobility Cross Cluster481Cisco Intercompany Media Engine482Fallback Setup482Called Party Tracing482VPN Setup482Device Setup485CTI Route Point Setup487About CTI Route Point Setup487CTI Route Point Setup488CTI Route Point Deletions488CTI Route Point Settings489Synchronize CTI Route Point492Gatekeeper Setup495About Gatekeeper Setup495Gatekeeper Reset496Gatekeeper Deletions496Gatekeeper Settings497Synchronize Gatekeeper498Gateway Setup499About Gateway Setup499Gateway Reset500Gateway Deletion500Cisco Unified Communications Gateway Settings501MGCP Gateway Settings501H.323 Gateway Settings504Analog Access Gateway Settings525Cisco VG248 Gateway Settings530Cisco IOS SCCP Gateway Settings531Port Setup534FXS/FXO Port Settings534Digital Access PRI Port Settings541Digital Access T1 Port Settings567BRI Port Settings574POTS Port Settings591Loop-Start Port Settings593Ground-Start Port Settings594E and M Port Settings595Add Gateway to Cisco Unified Communications Manager597Gateway Addition Associated Procedures598Add Cisco IOS MGCP Gateway599Add Ports to MGCP Gateway601Add FXS Ports to MGCP Gateway601Add FXO Ports To MGCP Gateway602Add Digital Access T1 Ports to MGCP Gateway603Add Digital Access PRI Device to MGCP Gateway604Add BRI Port to MGCP Gateway604Add Cisco IOS SCCP Gateway605Add Non-IOS MGCP Gateway606Add Cisco IOS H.323 Gateway607Add Analog Access Gateway and Ports608Add Cisco VG248 Analog Phone Gateway608Gateway and Port Modification610Synchronize Gateway610Update Gateways and Ports610Cisco Unified IP Phone Setup613About Cisco Unified IP Phones and Device Setup614Phone Setup615Phone Deletion Preparation616Phone Settings617Phone Settings Migration648Speed-Dial and Abbreviated-Dial Setup648BLF Speed Dial Setup654BLF Directed Call Park Setup654Set Up Cisco Unified IP Phone654Migrate Existing Phone Settings to Another Phone657Phone Migration Settings658Synchronize Phone659Set Up Speed-dial Buttons or Abbreviated Dialing659Set Up IP Phone Services660Subscribe to Service661Update Service662Unsubscribe From Service662Service URL Button Setup663Add Service URL Button663Copy Phone Record to Remote Destination Profile664Modify Custom Phone Button Template Button Items664Find Actively Logged-In Device666Find Remotely Logged-In Device667Remote Lock667Remote Wipe668Phone Lock/Wipe Report669Display Phone MAC Address669Trunk Setup671About Trunk Setup671H.225 and Intercluster Trunks Settings672SIP Trunk Settings699Find Trunk728Set Up Trunk729Delete Trunk731Reset Trunk732Synchronize Trunk733Device Defaults Setup735About Device Defaults Setup735Device Defaults Settings736Update Device Defaults736Device Firmware Load Information739Find Devices with Non-default Firmware Loads739Default Device Profile Setup741About Default Device Profile Setup741Default Device Profile Settings741Device Profile Setup747About Device Profile Setup747Device Profile Setup Tips748Additional Device Profile Setup Features748Device Profile Deletion749Device Profile Settings749Phone Button Template Setup755About Phone Button Template Setup755Phone Button Template Deletion756Phone Button Template Settings757Set Up Cisco Unified IP Phone Expansion Module Phone Button Template757Softkey Template Setup759About Softkey Template Setup759Find Softkey Template759Create Nonstandard Softkey Templates760Add Application Softkeys to Nonstandard Softkey Templates761Set Up Softkey Positions in Nonstandard Softkey Templates762Softkey Template Modification763Rename Softkey Template763Delete Softkey Template764Update Softkey Template765Synchronize Softkey Template Settings with Devices765IP Phone Softkey Template Assignment766IP Phone Services Setup767About IP Phone Service Setup767IP Phone Service Deletion768IP Phone Service Settings769IP Phone Service Parameter Settings772Cisco-Provided Default IP Phone Services773Set Up IP Phone Service Parameters775IP Phone Service Parameter Deletion776Add IP Phone Services to Phone Buttons777SIP Profile Setup779About SIP Profile Setup779SIP Profile Reset779SIP Profile Deletion779SIP Profile Settings780Synchronize SIP Profile Settings with SIP Devices796Common Device Setup797About Common Device Setup797Common Device Setup Deletion797Common Device Settings798Synchronize Common Device Settings with Devices803Common Phone Profile Setup805About Common Phone Profile Setup805Common Phone Profile Deletion805Common Phone Profile Settings806Synchronize Common Phone Profile Settings with Devices809Feature Control Policy Setup811About Feature Control Policy Setup811Feature Control Policy Deletion812Feature Control Policy Settings813Feature Control Policy Default Values813Recording Profile Setup815About Recording Profile Setup815Recording Profile Deletion815Recording Profile Settings816SIP Normalization Script Setup817About SIP Normalization Script Setup817SIP Normalization Script Deletion818SIP Normalization Script Settings818Import SIP Normalization Script821Session Description Protocol Transparency823Session Description Protocol Transparency823About Session Description Protocol Transparency Profile Setup823Session Description Protocol Transparency Profile Settings825Set Up Session Description Protocol Transparency Profile825Wireless LAN Profile Setup827Wireless LAN Profiles827Network Access Profile Settings828Wireless LAN Profile Settings829Wireless LAN Profile Group Settings832Create Network Access Profile832Create Wireless LAN Profile833Create Wireless LAN Profile Group833Link Wireless LAN Profile Group with Device834Wi-Fi Hotspot Profile Setup835About Wi-Fi Hotspot Profile Setup835Wi-Fi Hotspot Profile Settings835Create Wi-Fi Hotspot Profile840Other Device Menu Options843Remote Destination Setup843Remote Destination Profile Setup843Application Setup845Cisco Unified Communications Manager Assistant Configuration Wizard847Cisco Unified Communications Manager Assistant Configuration Wizard847Plug-In Setup849Update Plugin URL Settings849Install Plug-Ins850Update Plugin URL850User Management Setup853Credential Policy Default Setup855About Credential Policy Default Setup855Credential Policy Default Settings856Assign and Set Up Credential Policy Defaults857Credential Policy Setup859About Credential Policy Setup859Credential Policy Deletion860Credential Policy Settings861Application User Setup863About Application User Setup863Add Application User864Application User Deletion865Application User Settings865Add Administrator User to Cisco Unity or Cisco Unity Connection869Change Application User Password871Manage Application User Credential Information871Credential Settings and Fields872Associate Devices to Application Users873End User Setup875About End User Setup875End-User Setup for IM and Presence876End User Deletion877End User Settings878Create Cisco Unity Connection Voice Mailbox885Change End User Password886Change End User PIN886Manage End User Credential Information887Credential Settings and Fields888Set Up End User Information889Associate Devices to End User890Associate Cisco Extension Mobility Profile to Cisco Unified IP Phone892IM and Presence Service User Assignment892Assign Users for IM and Presence892Unassign IM and Presence User894Rebalance User Assignments895View Users Assigned to IM and Presence Server895Include Meeting Information in IM and Presence Service896Role Setup899Role Setup899Example Add or Copy Roles900Role Deletions900Role Settings900Access Control Group Setup903About Access Control Group Setup903Reduced Permissions for Access Control Groups903Find Access Control Group904Set Up Access Control Group905Delete Access Control Group906Add Users to Access Control Groups906Delete Users from Access Control Groups908Assign Roles to Access Control Group908View User Roles, Access Control Groups, and Permissions909End User Phone Addition911About End User Phone and Device Addition911User and Device Settings912Add and Associate End User and Phone914UC Service Setup915About UC Service Setup915Add Voicemail Service916Add Mailstore Service917Add Conferencing Service919Add Directory Service921Add IM and Presence Service923Add CTI Service924Service Profile Setup927About Service Profile Setup927Add Service Profile931Universal Template Setup933Page Layout Preferences933Modify Page Layout934Universal Device Template Setup934About Universal Line Template Setup969Universal Line Template Settings969Feature Group Template Setup987Feature Group Template Setup987Quick User and Phone Addition991Quick User and Phone Addition Configuration and Settings991Add New User and Device993Add New User and Existing Device994Move Device to a User995Self-Provisioning997Self-Provisioning997Self-Provisioning Settings999User Profile Settings1004Set Up Self-Provisioning for New User1005Set Up Self-Provisioning for Existing User1006Set Up Cisco Unified Communications Manager to Support Self-Provisioning1006Other User Management Menu Options1009Other user management menu options1009Cisco Unified Communications Manager Bulk Administration1011Bulk Administration Tool (BAT)1013Bulk Administration Tool (BAT)1013Dependency Records1015Enable Dependency Records1015Disable Dependency Records1016Access Dependency Records1016Dependency Record Buttons1018Non-Cisco SIP Phones Setup1019About Non-Cisco SIP Phone Setup1019Third-Party SIP Phone Setup Process1019Different Setups for SIP Phones1021How Cisco Unified Communications Manager Identifies Third-Party Phones1022Third-Party Phones Running SIP and TFTP1022Enable Digest Authentication for Third-Party SIP Phones1022DTMF Reception1023Licensing Third-Party SIP Phones1023Where to Find More Information1024AS-SIP Configuration1027AS-SIP Capabilities1028Set Up AS-SIP Line Endpoints1028Configuration Differences for Phones Running AS-SIP1029AS-SIP Conferencing1030Unified Communications Manager Identification of Third-Party Phones1031Third-Party Phones Running AS-SIP1031End User Configuration Settings1031SIP Profile Configuration Settings1032Require DTMF Reception1033Set Up Phone Security Profile Settings1033Set Up TLS1033Add and Configure Third-Party Phones1033INDEX1035Size: 10.5 MBPages: 1044Language: EnglishOpen manual
