User ManualTable of ContentsLimited Warranty5Contents7Step 1: Create User Groups (Net Server) 308Introduction11Organization11Conventions12Related Documents/Media13Overview 115Net Phone Software Enhancement History17Version 6.017Version 5.118Version 5.018Requirements23PC Requirements23LAN Requirements23Phone System23Power-Up23Support Plan (Maintenance)24Beta Versions24Installation 225Installing Net Phone26Setup User Profiles28Voice over IP Audio31Deploying Net Phone 333Server-based Automatic Upgrades34How it Works34Setting Up Net Server for Automatic Upgrades35Advanced Information37Server-based Dial Plan 439Dial Plan Setup39Calling Within My Home Area Code41Calling Outside the Home Area Code42Test a Phone Number42Server-based Net Phone COS 543Verification of Settings56Managing files on the Server56Duplicating Configuration Files to Other PCs57Dial Plan Configuration File57Net Phone Configuration Files57Button Configurations58Directory Files58User Defined Actions59Personal Call Handling Rules60Advanced Configuration61Post Call Survey61Using Extra Information in Personal Call Handler Rules62Editing .INI Files64Editing the AG_COS.INI File (COS)64Editing the Agnt_Ph.INI File (Net Phone Main)66Editing the NP_Rec.INI File (Recording)71Editing the ONP_ACD.INI File (ACD)73Editing Chat_COS.INI File (Chat)74Open Architecture Interfaces 675Registry Entries76Companion Applications Suite76Configuration76Open Architecture Links77DDE Command Interface77Call Control Commands77Phone Control Commands80ACD Commands81Other Commands82Command File Interface84OLE / COM Interface84Call Control Commands85Phone Control Commands87ACD Agent Commands88Other Commands89Trouble Shooting A93Installation Problems93TAPI Service Provider Problems94Configuration Problems96Third Party Out Dialing/Screen Pop Problems98Miscellaneous Problems99Size: 1.34 MBPages: 100Language: EnglishOpen manual