Cisco Systems H.323/SIP Manual De Usuario

Verify that incoming calls to the server are connecting. If not, perform the following procedures:

Verify that the port group is enabled for outgoing calls by using the port command.

Check the translation table to verify IP calls are being directed to a port group that is configured for IP. 

You can use the xltest utility to check which port group will be used for the dialed number. This is 
especially important for mixed PSTN and IP systems.

At the tech$ prompt, enter cptrace -T 5.

While monitoring the output of the trace command, make a test call.

At the tech$ prompt, enter viewexlog -s info -l | more. 

Enter f to move forward in the log.

Check for warnings and alarms, especially those that occur in “cpiphandler.cc” and “cpplacecall.cc”.

At the tech$ prompt, enter activity.

Choose option 4 to make a test call. 

Test internal extensions and outside numbers to isolate the problem.

Open the Cisco Unified MeetingPlace Gateway SIM eventlog and verify that the IP-gateway server 
receives the outdial command from the Cisco Unified MeetingPlace Audio Server system.

In the Cisco Unified MeetingPlace Gateway SIM eventlog, verify that the correct phone number was 
received by the IP-gateway server, as shown in the following example:

MeetingPlace IP outdial. Phone=651515 IRC=0 PSTN=46 Unit=0

In the Release 5.2.1 configuration, verify that the outdial is sent by using the appropriate protocol.

Verify that the gateway, gatekeeper, and proxy server addresses and ports are correct according to the 
desired protocol.