Polycom 2000/4000 Manual De Usuario

RMX users (operators) assistance to participants is available when:
•

Participants have requested individual help (using *0 DTMF code) 

during the conference.

•

Participants have requested help for the conference (using 00 DTMF 

code) during the conference. 

•

Participants have problems connecting to conferences, for example, 

when they enter the wrong conference ID or password.

In addition, the RMX user (operator) can join the ongoing conference 

and assist all conference participants. 
Operator assistance is available only when an Operator conference is 

running on the MCU. 
The Operator conference offers additional conference management 

capabilities to the RMX users, enabling them to attend to participants 

with special requirements and acquire participant details for billing and 

statistics. This service is designed usually for large conferences that 

require the personal touch.
Operator assistance is available in both MPM (RMX 2000) and MPM+ 

Card Configuration Modes.

An Operator conference is a special conference that enables the RMX user 

acting as an operator to assist participants without disturbing the 

ongoing conferences and without being heard by other conference 

participants. The operator can move a participant from the Entry Queue 

or ongoing conference to a private, one-on-one conversation in the 

Operator conference.