Manual De UsuarioTabla de contenidosTable of Contents5Conference Profiles19Conferencing Modes21Standard Conferencing21Supplemental Conferencing Features23Viewing Profiles24Profile Toolbar25Defining Profiles26Modifying an Existing Profile41Deleting a Conference Profile42Additional Conferencing Information43Video Session Modes43Dynamic Continuous Presence (CP) Mode43High Definition Video Switching Mode44Continuous Presence (CP) Conferencing44Video Resolutions in CP45Additional Video Resolutions in MPM+ Mode46Additional Intermediate Video Resolutions46Video Display with CIF, SD and HD Video Connections47Setting the Maximum CP Resolution for Conferencing47CP Conferencing with H.263 4CIF48H.263 4CIF Guidelines49High Definition Video Switching50Guidelines50Enabling HD Video Switching51Modifying the HD Video Switching Threshold Bit Rate51Creating a High Definition Video Switching Profile51Monitoring High Definition Video Switching Conferences53H.23954Content Transmission Modes54Content Protocol55Defining Content Sharing Parameters for a Conference56Sending Content to Legacy Endpoints58Guidelines for Sending Content to Legacy Endpoints58Interoperability with Polycom CMA and DMA59Content Display on Legacy Endpoints60Enabling the Send Content to Legacy Endpoints Option61Changing the Default Layout for Displaying Content on Legacy Endpoints62Stopping a Content Session64Lecture Mode65Enabling Lecture Mode65Enabling the Automatic Switching65Selecting the Conference Lecturer66Restricting Content Broadcast to Lecturer66Lecture Mode Monitoring67Closed Captions70Enabling Closed Captions71Media Encryption72Media Encryption Guidelines72Conference Access73Entry Queue Access74Move Guidelines76Encryption Flag Settings76Enabling Encryption in the Profile77Enabling Encryption at the Participant Level77Monitoring the Encryption Status79LPR – Lost Packet Recovery80Packet Loss80Causes of Packet Loss80Effects of Packet Loss on Conferences80Lost Packet Recovery80Lost Packet Recovery Guidelines81Enabling Lost Packet Recovery81Monitoring Lost Packet Recovery82Telepresence Mode84RMX Telepresence Mode Guidelines84System Level84Conference Level85Room (Participant/Endpoint) Level85RPX and TPX Video Layouts86Enabling Telepresence89Conference Level89Room (Participant/Endpoint) Level90Saving an Ongoing Conference as a Template91Starting an Ongoing Conference From a Template92Cascading Conferences - Star Topology93Enabling Cascading95Creating the Cascade-enabled Entry Queue95Creating the Dial-out Cascaded Link97Enabling Cascaded Conferences without Password100Monitoring Cascaded Conferences101Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX102Cascading Conferences - H.239-enabled MIH Topology103MIH Cascading Levels103MIH Cascading Guidelines104Master and Slave Conferences104Video Session Mode, Line Rate and Video Settings105H.239 Content Sharing106Setting up MIH Cascading Conferences107RMX to RMX Cascading107MGC to RMX 2000 Cascading115Starting and Monitoring MIH Cascading Conferences125Monitoring Participants in an MIH Cascaded Conference125Viewing Participant Properties127Meeting Rooms129Meeting Rooms List131Meeting Room Toolbar & Right-click Menu133Creating a New Meeting Room134Entry Queues, Ad Hoc Conferences and SIP Factories135Entry Queues135Defining a New Entry Queue138Listing Entry Queues142Modifying the EQ Properties143Transit Entry Queue143Setting a Transit Entry Queue143Ad Hoc Conferencing145Gateway to Polycom® Distributed Media Application™ (DMA™) 7000146SIP Factories147Creating SIP Factories147Address Book151Viewing the Address Book152Displaying and Hiding the Address Book152Adding a Participant to the Address Book154Adding a new participant to the Address Book Directly154Adding a Participant from an Ongoing Conference to the Address Book163Modifying Participants in the Address Book164Deleting Participants from the Address Book165Searching the Address Book165Filtering the Address Book166Participant Groups168Adding a New Group to the Address Book168Deleting a Group from the Address Book169Modifying a Group in the Address Book170Importing and Exporting Address Books171Exporting an Address Book171Importing an Address Book172Integrating the Polycom CMA™ Address Book with the RMX173Reservations177Guidelines177System177Resources177Reservations179Using the Reservation Calendar180Toolbar Buttons181Reservations Views181Week View182Day View182Today View182List View183Changing the Calendar View184Scheduling Conferences Using the Reservation Calendar186Creating a New Reservation186Managing Reservations194Guidelines194Viewing and Modifying Reservations194Using the Week and Day views of the Reservations Calendar194Deleting Reservations196Searching for Reservations using Quick Search197Operator Assistance & Participant Move199Operator Conferences199Defining the Components Enabling Operator Assistance201Defining a Conference IVR Service with Operator Assistance Options202Defining an Entry Queue IVR Service with Operator Assistance Options205Defining a Conference Profile for an Operator Conference207Defining an Ongoing Operator Conference214Saving an Operator Conference to a Template219Starting an Operator Conference from a Template220Monitoring Operator Conferences and Participants Requiring Assistance221Requesting Help221Participant Alerts List223Audible Alarms223Using Audible Alarms223Moving Participants Between Conferences224Moving Participants225Conference Templates229Guidelines229Using Conference Templates231Toolbar Buttons232Creating a New Conference Template233Creating a new Conference Template from Scratch233Saving an Ongoing Conference as a Template240Saving an Operator Conference to a Template240Starting an Ongoing Conference From a Template242Starting an Operator Conference from a Template243Scheduling a Reservation From a Conference Template244Deleting a Conference Template246Conference and Participant Monitoring247General Monitoring248Conference Level Monitoring249Monitoring Operator Conferences and Participants Requiring Assistance257Requesting Help257Participant Alerts List259Participant Level Monitoring260IP Participant Properties261Monitoring ISDN/PSTN Participants271Recording Conferences279Configuring the RMX to enable Recording279Defining the Recording Link279Enabling the Recording Features in a Conference IVR Service281Enabling the Recording in the Conference Profile282Recording Link Encryption283Managing the Recording Process286Using the RMX Web Client to Manage the Recording Process286Using DTMF Codes to Manage the Recording Process288Conference Recording with Codian IP VCR289Users, Connections and Notes291Listing Users292Adding a New User293Deleting a User294Changing a User’s Password295Disabling a User296Enabling a User297Renaming a User297Connections299Viewing the Connections List299User and Connection Management in Enhanced Security Mode300Managing the RMX Users301User Types301Disabling/Enabling Users301Renaming Users301Disabling Inactive Users301Managing the User Login Process302Implementing Strong Passwords302Implementing Password Re-Use / History Rules303Defining Password Aging304Defining Password Change Frequency304Forcing Password Change305Temporary User Lockout305User Lockout305User Login Record306Controlling RMX User Sessions307Management Sessions per System307Sessions per User307Connection Timeout307Session Timeout308Erase Session History After Logout308Notes309Using Notes309Network Services311IP Network Services312Management Network (Primary)312Default IP Service (Conferencing Service)313Modifying the Management Network313Modifying the Default IP Network Service323Ethernet Settings (RMX 4000 Only)339IP Network Monitoring341Using IPv6 Networking Addresses for RMX Internal and External Entities346RMX Internal Addresses346External Entities346IPv6 Guidelines346Network Security348Network Separation348RMX 4000348RMX 2000349Enabling Network Separation349ISDN/PSTN Network Services353Adding/Modifying ISDN/PSTN Network Services354Obtaining ISDN/PSTN required information354Modifying an ISDN/PSTN Network Service363IVR Services367IVR Services List368IVR Services Toolbar369Adding Languages370Defining a New Conference IVR Service375Defining a New Conference IVR Service375Entry Queues IVR Service393Defining a New Entry Queue IVR Service393Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service398Modifying the Conference or Entry Queue IVR Service Properties399Replacing the Music File400Adding a Music File400Creating Audio Prompts and Video Slides402Recording an Audio Message402Creating a Welcome Video Slide406Default IVR Prompts and Messages407Volume Control of IVR Messages, Music and Roll Call411The Call Detail Record (CDR) Utility413The CDR File414CDR File Formats414CDR File Contents415Viewing, Retrieving and Archiving Conference Information417Viewing the Conference Records417Refreshing the CDR List418Retrieving and Archiving Conference CDR Records419Gateway Calls421Call Flows421Direct Dialing421Gateway IVR425Interoperability with CMA428Connection Indications429Gateway Functionality430Configuring the Gateway Components on the RMX432Defining the IVR Service for Gateway Calls432Defining the Conference Profile for Gateway Calls436Defining the Gateway Profile437Displaying the Connection Information - System Configuration441Monitoring Ongoing Gateway Sessions442Gateway Session Parameters442Connected Participant Parameters443Dialing to Polycom® DMA™ 7000444Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room445RMX Manager Application447Installing the RMX Manager447Starting the RMX Manager Application451Connecting to the MCU452RMX Manager Main Screen455MCUs Pane456Conferences Pane457RMX Management458List Pane459Status Bar459Address Book460Conference Templates461Adding MCUs to the MCUs List461Starting a Conference464Starting a Conference from the Conferences Pane464Starting a Reservation466Starting an Ongoing Conference or Reservation From a Template467Monitoring Conferences468Grouping the Participants by MCU469Start Monitoring/Stop Monitoring470Modifying the MCU Properties471Disconnecting an MCU472Removing an MCU from the MCUs Pane472Changing the RMX Manager Language473Installing RMX Manager for Secure Communication Mode474Using an Internal Certificate Authority479RMX Administration and Utilities483System and Participant Alerts483System Alerts484Participant Alerts486System Configuration487Modifying System Flags487Manually Adding and Deleting System Flags499LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values511JITC_MODE System Flag513Auto Layout Configuration516Customizing the Default Auto Layout516RMX Time520Altering the clock520Resource Management522Resource Capacity522Resource Capacity Modes523Resource Usage524Video/Voice Port Configuration527Flexible Resource Capacity Mode527Fixed Resource Capacity527Configuring the Video/Voice Resources in MPM Mode528Configuring the Video/Voice Resources in MPM+ Mode529Flexible Resource Capacity529Forcing Video Resource Allocation to CIF Resolution533Resource Report535Displaying the Resource Report535Resource Report Display in Flexible Resource Capacity Mode™536Resource Report in Fixed Resource Capacity Mode™538ISDN/PSTN539Port Usage540Setting the Port Usage Threshold540Port Usage Gauges542Port Gauges in Flexible/Fixed Capacity Modes543System Information544SNMP (Simple Network Management Protocol)547Detailed Description547MIB (Management Information Base) Files547Private MIBS547Support for MIB-II Sections548The Alarm-MIB548H.341-MIB (H.341 – H.323)548Standard MIBs548Traps550Status Trap Content551Defining the SNMP Parameters in the RMX552Audible Alarms558Using Audible Alarms558Audible Alarm Permissions558Stop Repeating Message559Configuring the Audible Alarms559User Customization559Replacing the Audible Alarm File561Multilingual Setting563Customizing the Multilingual Setting563Banner Display and Customization564Customizing Banners564Banner Display565Login Screen Banner565Main Screen Banner567Software Management568Backup and Restore Guidelines568Using Software Management569Ping RMX571Guidelines571Using Ping571Notification Settings573Logger Diagnostic Files575Auditor578Auditor Files578Auditor Event History File Storage578Retrieving Auditor Files579Auditor File Viewer581Audit Events584Alerts and Faults584Transactions586ActiveX Bypass588Installing ActiveX588Resetting the RMX590RMX Hardware Monitoring592Viewing the Status of the Hardware Components592HW Monitor Pane Toolbar594Viewing Hardware RMX 2000 Component’s Properties595Viewing Hardware RMX 4000 Component’s Properties604Diagnostic Mode613Performing Diagnostics614Diagnostics Monitoring617MCU Monitor617Cards Monitor618Error Buffer619Appendix A -Disconnection Causes620IP Disconnection Causes.620ISDN Disconnection Causes629Appendix B - Alarms and Faults638Alarms638Appendix C - CDR Fields - Unformatted File654The Conference Summary Record656Event Records658Standard Event Record Fields658Event Types659Event Specific Fields669Disconnection Cause Values708MGC Manager Events that are not Supported by the RMX 2000712Appendix D - Ad Hoc Conferencing and External Database Authentication714Ad Hoc Conferencing without Authentication715Ad Hoc Conferencing with Authentication716Entry Queue Level - Conference Initiation Validation with an External Database Application717Conference Access with External Database Authentication719Conference Access Validation - All Participants (Always)720Conference Access Validation - Chairperson Only (Upon Request)722System Settings for Ad Hoc Conferencing and External Database Authentication724Ad Hoc Settings724Authentication Settings724MCU Configuration to Communicate with an External Database Application726Enabling External Database Validation for Starting New Ongoing Conferences728Enabling External Database Validation for Conferences Access729Appendix E - Participant Properties Advanced Channel Information730Appendix F - Secure Communication Mode734Switching to Secure Mode734Purchasing a Certificate734Installing the Certificate736Creating/Modifying System Flags738Enabling Secure Communication Mode738Alternate Management Network739Securing an External Database740Appendix G - Configuring Direct Connections to RMX742Management Network (Primary)742Alternate Management Network742Configuring the Workstation743Connecting to the Management Network748Connecting to the Alternate Management Network750Connecting to the RMX via Modem751Procedure 1: Install the RMX Manager751Procedure 2: Configure the Modem751Procedure 3: Create a Dial-up Connection752Procedure 4: Connect to the RMX757Appendix H - Setting the RMX for Integration Into Microsoft OCS Environment758Configuring the OCS for RMX 2000/4000759Setting the Trusted Host and Static Route for RMX in the OCS759Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation764Retrieving the Certificate from the OCS to the RMX Workstation770Optional. Creating the Certificate Password File (certPassword.txt)773Optional. Setting the Static Route & Trusted Host for RMX in the Load Balancer Server774Configuring the RMX 2000/4000 for Microsoft OCS 2007 Integration776Modify the RMX Management Network Service to Include the DNS Server776Defining a SIP Network Service in the RMX778Polycom RMX System Flag Configuration782Dialing to an Entry Queue, Meeting Room or Conference785Active Alarms and Troubleshooting786Active Alarms786Troubleshooting788Known Issues788Tamaño: 10 MBPáginas: 789Language: EnglishManuales abiertas