Polycom 2000/4000 Manual De Usuario

Chapter 7-Operator Assistance & Participant Move

In attended mode, the RMX user (operator) can perform one of the 

following actions:
•

Participants connected to the Entry Queue who fail to enter the 

correct destination ID or conference password can be moved by the 

user to the Operator conference for assistance. 

•

After a short conversation, the operator can move the participant 

from the Operator conference to the appropriate destination 

conference (Home conference).

•

The operator can connect participants belonging to the same 

destination conference to their conference simultaneously by 

selecting the appropriate participants and moving them to the Home 

conference (interactively or using the right-click menu). 

•

The operator can move one or several participants from an ongoing 

conference to the Operator conference for a private conversation.

•

The operator can move participants between ongoing Continuous 

Presence conferences. 

Operator Conference Guidelines
•

An Operator conference can only run in Continuous Presence mode.

•

Operator conference is defined in the Conference Profile. When enabled 

in Conference Profile, High Definition Video Switching option is 

disabled. 

•

An Operator conference can only be created by a User with Operator or 

Administrator Authorization level.

•

Operator conference name is derived from the User Login Name and it 

cannot be modified.

•

Only one Operator conference per User Login Name can be created.

•

When created, the Operator conference must include one and only one 

participant - the Operator participant.

•

Only a defined dial-out participant can be added to an Operator 

conference as an Operator participant

•

Once running, the RMX user can add new participants or move 

participants from other conferences to this conference. The maximum 

number of participants in an Operator conference is the same as in 

standard conferences.

•

Special icons are used to indicate an Operator conference in the 

Ongoing Conferences list and the operator participant in the 

Participants list.