Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario

1. 

© 2010 Mindjet 

October 5, 2010

11 

Support Services are limited to the duration of MSA, the starting point of which is the date 
of purchase. Service availability may occasionally deviate from stated hours due to 
downtime for systems and server maintenance or local Support Call Center observed 
holidays. 
 
Support Services are available through the following entities: 

 

•  Mindjet GmbH for the Europe, Middle East, and Africa territories in German, English, 

and French language. 

•  Mindjet LLC for the Americas, Asia, and Pacific Region in English and Japanese 

language. 

Support Services inquiries are limited to the following Mindjet product areas: 

•  Installation and deployment; 
•  Upgrade assistance (where applicable); 
•  Microsoft® Office® integration; and 
•  Basic usability and functionality (as described in the MindManager Help Guides and 

Tutorials). 

Mindjet is also open to Support Services inquiries with basic connectivity issues for the 
purpose of using Mindjet software to access other products or services as they pertain to 
Mindjet software functionality. 

 
Mindjet will not be responsible for resolving integration issues caused by: 

•  Third party services such as: web services, service providers, 3rd party add-ins; and 
•  Other software or hardware and unsupported environments. 

These third party companies must be contacted directly. 

 
Support Services does not cover inquiries on issues related to: 

•  Development;  
•  Application consulting; and 
•  Training.