Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario
Los códigos de productos
600003
Mindjet Software Assurance and Support
Guide to Customer Support Services
1.
© 2010 Mindjet
October 5, 2010
9
MSA does not cover any Mindjet Labs’ solutions and add-ins that are provided free in the
Mindjet Labs section of Mindjet Support Services website or any other products which are
provided free of charge. Use of the foregoing solutions and add-ins are subject to separate
terms and conditions. Mindjet reserves the right, in its sole discretion, to offer any
solutions, add-ins, and/or products for sale. These gratis add-ins/products are provided AS
IS, without any warranties and use of such add-ins/products are at the risk and the
discretion of the end user.
Mindjet Labs section of Mindjet Support Services website or any other products which are
provided free of charge. Use of the foregoing solutions and add-ins are subject to separate
terms and conditions. Mindjet reserves the right, in its sole discretion, to offer any
solutions, add-ins, and/or products for sale. These gratis add-ins/products are provided AS
IS, without any warranties and use of such add-ins/products are at the risk and the
discretion of the end user.
Supported Product Environments
System requirements for a Product release specify the hardware and software supported
environments and are listed in the Product Information section of Mindjet Support Services
website.
Mindjet will use commercially reasonable efforts to provide Support Services through
attempting to reproduce and resolve problems on a supported environment. If the customer
environment becomes suspect during the problem resolution process, we may require
customers to validate their issue in a fully verified environment to further isolate the
problem and to proceed with the resolution process. Support Services are not provided for
unsupported environments.
environments and are listed in the Product Information section of Mindjet Support Services
website.
Mindjet will use commercially reasonable efforts to provide Support Services through
attempting to reproduce and resolve problems on a supported environment. If the customer
environment becomes suspect during the problem resolution process, we may require
customers to validate their issue in a fully verified environment to further isolate the
problem and to proceed with the resolution process. Support Services are not provided for
unsupported environments.
Supported Product Duration
Mindjet provides Support Services for all current “Generally Available” Product releases and
will supply patches and fixes, as specified and as set forth herein. In general, these are
provided as Minor or Maintenance Releases, as defined in the Product Releases and
Maintenance Policy below.
Mindjet periodically “retires” older versions of its software Products in order to focus
resources on developing and supporting newer versions. When a version of MindManager
software is “retired”, live Support Services (telephone, chat, and web form support) is
discontinued for that version. Online Support (Knowledge Base, User Forum, and
Whitepapers) will remain available.
will supply patches and fixes, as specified and as set forth herein. In general, these are
provided as Minor or Maintenance Releases, as defined in the Product Releases and
Maintenance Policy below.
Mindjet periodically “retires” older versions of its software Products in order to focus
resources on developing and supporting newer versions. When a version of MindManager
software is “retired”, live Support Services (telephone, chat, and web form support) is
discontinued for that version. Online Support (Knowledge Base, User Forum, and
Whitepapers) will remain available.