Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario
Los códigos de productos
600003
Mindjet Software Assurance and Support
Guide to Customer Support Services
1.
© 2010 Mindjet
October 5, 2010
10
Generally, Products will be supported for up to two years after the general availability date
of the most current Major Release version of the Product. The list of current Product
lifecycles is available on Mindjet Support Services website at:
of the most current Major Release version of the Product. The list of current Product
lifecycles is available on Mindjet Support Services website at:
http://www.mindjet.com/support/product-resources/lifecycle-policy
Product Releases and Maintenance Policy
This policy will set forth consistent Support Services terminology and customer notification
and expectation management.
Product Upgrades: Product Upgrades, also known as Major Releases, introduce important
new features or significantly enhance existing Product functionality. These releases are
made available on a product-by-product basis. Product Upgrades are available free of
charge to purchasers of MSA, as specified herein, or available without the purchase of MSA
for an additional charge as set forth on the Mindjet Price List, or as otherwise contractually
agreed upon between the parties.
The first digit of the version number signifies the Major Release.
Ex: 8.0.217
Product Updates: Product Updates, also known as Minor or Maintenance Releases,
incorporate service packs that provide bug fixes and, may also include, other minor fixes or
modifications that enhance Product usage or functionality. These releases are made
available on a product-by-product basis. Product Updates are provided free of charge and
are available for download from the Mindjet Support Services website.
The second or middle digit of the version number signifies a Minor Release.
Ex: 8.0.217
The third digits of the version number signify a Maintenance Release.
Ex: 8.0.217
Patches: If Mindjet discovers a severe problem after a Product has shipped, Mindjet
produces patches on an as-needed basis to provide interim or emergency fixes to one or
more critical problems. Potentially affected customers are alerted with instructions on how
to obtain and apply the necessary patch or run the registry script executable.
and expectation management.
Product Upgrades: Product Upgrades, also known as Major Releases, introduce important
new features or significantly enhance existing Product functionality. These releases are
made available on a product-by-product basis. Product Upgrades are available free of
charge to purchasers of MSA, as specified herein, or available without the purchase of MSA
for an additional charge as set forth on the Mindjet Price List, or as otherwise contractually
agreed upon between the parties.
The first digit of the version number signifies the Major Release.
Ex: 8.0.217
Product Updates: Product Updates, also known as Minor or Maintenance Releases,
incorporate service packs that provide bug fixes and, may also include, other minor fixes or
modifications that enhance Product usage or functionality. These releases are made
available on a product-by-product basis. Product Updates are provided free of charge and
are available for download from the Mindjet Support Services website.
The second or middle digit of the version number signifies a Minor Release.
Ex: 8.0.217
The third digits of the version number signify a Maintenance Release.
Ex: 8.0.217
Patches: If Mindjet discovers a severe problem after a Product has shipped, Mindjet
produces patches on an as-needed basis to provide interim or emergency fixes to one or
more critical problems. Potentially affected customers are alerted with instructions on how
to obtain and apply the necessary patch or run the registry script executable.