Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario
Los códigos de productos
600003
Mindjet Software Assurance and Support
Guide to Customer Support Services
1.
© 2010 Mindjet
October 5, 2010
6
Contact and Hours of Operation
Support hours are as listed below. Mindjet reserves the right, in its sole discretion, to
change, modify, add, or remove regional points of contact and availability.
change, modify, add, or remove regional points of contact and availability.
Online contact
Self-service and web form case submission is available 24x7 on Mindjet Support Services
website. Additionally, Mindjet offers Live Chat during normal business hours available on
Mindjet Support Services website homepage.
website. Additionally, Mindjet offers Live Chat during normal business hours available on
Mindjet Support Services website homepage.
Mindjet Support Services Website homepage
www.mindjet.com/support
Technical support case submission
www.mindjet.com/app/support.aspx
Phone contact
Support Center
Language
Hours
Phone
DACH
German
9am – 5pm CET
(GMT +1)
+49 (0) 180 - 500 - 9129
UK
English
9am – 5pm
(GMT)
+44 (0) 845 - 355 - 5500
France*
French
9am – 5pm CET
(GMT +1)
+33 (0) 821 - 230 - 109
+49 (0) 6023 - 9645 - 333
EMEA
English
9am – 5pm CET
(GMT +1)
+44 (0) 845 - 355 - 5500
Americas
English
6am – 5pm Pacific
(GMT -8)
+1 877 - 646 - 3538
Asia/Pacific, incl.
Japan**
English
9am – 5pm Pacific
(GMT -8)
+1 877 - 646 - 3538
* Mindjet provides limited French speaking technical support during normal business hours, as set forth above. If
French speaking agent is not available, your call will be routed to the European English speaking agents.
** Asia and Pacific Region customers, including Japan. are currently supported by the Americas’ Support Call
Center. Support response time will be based on case receipt during Support Call Center operational hours. Mindjet
does not provide Japanese language phone support at this time.
French speaking agent is not available, your call will be routed to the European English speaking agents.
** Asia and Pacific Region customers, including Japan. are currently supported by the Americas’ Support Call
Center. Support response time will be based on case receipt during Support Call Center operational hours. Mindjet
does not provide Japanese language phone support at this time.