Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario
Los códigos de productos
600003
Mindjet Software Assurance and Support
Guide to Customer Support Services
1.
© 2010 Mindjet
October 5, 2010
8
Third Party Software Add-Ins Support
Mindjet contributes towards and promotes certain software partner product integrations.
Support Services for these partner products is provided directly by the originating vendor.
Mindjet does not provide Support Services for any third party products.
Support Services for these partner products is provided directly by the originating vendor.
Mindjet does not provide Support Services for any third party products.
General Policies
Mindjet reserves the right to limit the time spent by a Support Technician on each telephone
call. Mindjet may also limit or terminate support to a customer who uses the service in an
irregular, excessive, abusive, or fraudulent manner.
Terms, conditions, support features, procedures, pricing and support availability are subject
to change at Mindjet’s sole discretion. Any such changes will not materially detriment the
Support Services provided to existing MSA customers. Coverage is non-transferable and is
valid for the MSA purchasing entity and designated contacts only.
Local and/or onsite support, programming, customization, consulting services, individual
setups, and Product updates, above and beyond Support Services customarily provided and
as outlined in this document, are not included in MSA, and may or may not be available for
purchase separately.
Detailed service level statistics and self-service case management are not currently
available. Training, Solution Partner and Developer services are provided separately.
call. Mindjet may also limit or terminate support to a customer who uses the service in an
irregular, excessive, abusive, or fraudulent manner.
Terms, conditions, support features, procedures, pricing and support availability are subject
to change at Mindjet’s sole discretion. Any such changes will not materially detriment the
Support Services provided to existing MSA customers. Coverage is non-transferable and is
valid for the MSA purchasing entity and designated contacts only.
Local and/or onsite support, programming, customization, consulting services, individual
setups, and Product updates, above and beyond Support Services customarily provided and
as outlined in this document, are not included in MSA, and may or may not be available for
purchase separately.
Detailed service level statistics and self-service case management are not currently
available. Training, Solution Partner and Developer services are provided separately.
Supported Mindjet Products
Support Services are available for all currently available Mindjet products for purchase
and/or available for download as described on Mindjet Support Services website and those
that have not yet been retired as described herein under “Supported Product Duration”.
Eligibility benefits and Support Services availability for a Mindjet product are subject to
change at Mindjet’s sole discretion. Any such changes will not materially detriment the
Support Services provided to existing MSA customers.
and/or available for download as described on Mindjet Support Services website and those
that have not yet been retired as described herein under “Supported Product Duration”.
Eligibility benefits and Support Services availability for a Mindjet product are subject to
change at Mindjet’s sole discretion. Any such changes will not materially detriment the
Support Services provided to existing MSA customers.