Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
Special Cases
A separate Application Server is required for the two ISN since one is connected to the NAM and the
other to the CICM. The Voice Gateway may be used for both ISNs but the configuration of the bootstrap
files is beyond the scope of the standard product and professional services must be employed.
other to the CICM. The Voice Gateway may be used for both ISNs but the configuration of the bootstrap
files is beyond the scope of the standard product and professional services must be employed.
ISN Queue and Transfer Deployment as Queue Point for Consultative Transfers
In this deployment, the ISN as a Customer VRU; in a NAM/CICM environment, the ISN is at the CICM.
When an IPCC agent does a consultative transfers and needs to be queued, an ISN at the Customer site
is the queue point.
When an IPCC agent does a consultative transfers and needs to be queued, an ISN at the Customer site
is the queue point.
Figure C-18 ISN Queue and Transfer Deployment as Queue Point for Consultative Transfers
The configuration for the ISN is identical to that where a NIC (or the ISN) is using type 2 ISN Customer
VRU for VRU treatment: see section “NIC with type 2 or 8 ISN Advanced Speech Deployment VRU,
ICM”. This configuration is also applicable to a NAM/CICM environment since the ICM is not aware
of the consultation and the NAM is not involved in the “new call” which is presented to the ICM.
VRU for VRU treatment: see section “NIC with type 2 or 8 ISN Advanced Speech Deployment VRU,
ICM”. This configuration is also applicable to a NAM/CICM environment since the ICM is not aware
of the consultation and the NAM is not involved in the “new call” which is presented to the ICM.
If an ISN is deployed as the switch in this solution, a separate Application Server is required for the 2
ISN since one is connected to the NAM and the other to the CICM. The Voice Gateway may be used for
both ISNs but the configuration of the bootstrap files is beyond the scope of the standard product and
professional services must be employed.
ISN since one is connected to the NAM and the other to the CICM. The Voice Gateway may be used for
both ISNs but the configuration of the bootstrap files is beyond the scope of the standard product and
professional services must be employed.
Note: The numbers in the figure indicate call flow progression.
The starting point for this diagram is that the caller is talking to the IPCC agent.