Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 3 Prompt Recording and Distribution
Media File Overview
Note
To maximize ISN performance, do not install the HTTP Media Server on the same machine as the ISN
Voice Browser and Application Server.
Voice Browser and Application Server.
Tools for prompt creation are off-the-shelf, such as Cool Edit Pro by Syntrillium Software Corporation
(http://www.syntrillium.com), and Vox Studio (http://www.xentec.be).
(http://www.syntrillium.com), and Vox Studio (http://www.xentec.be).
Note
It is the customer’s responsibility to select the tool, select a voice talent, record the system and
application media files in the supported locales, format and encoding, and contact the person who is
responsible for the media files on the Media Server(s).
application media files in the supported locales, format and encoding, and contact the person who is
responsible for the media files on the Media Server(s).
Media File Names and Types
A media file name is specified in the ICM VRU Script Configuration and used in the Run VRU Script
request for the Play Media, Get Digits, Menu, and Get Speech (in non-TTS applications)
micro-applications. The media file naming convention allows alpha-numeric characters with the
underbar character as a separator. (Spaces or hyphens are not allowed.) This naming convention provides
a mechanism for an “understandable” naming convention as opposed to numeric media file names
typically used by stand-alone VRUs.
request for the Play Media, Get Digits, Menu, and Get Speech (in non-TTS applications)
micro-applications. The media file naming convention allows alpha-numeric characters with the
underbar character as a separator. (Spaces or hyphens are not allowed.) This naming convention provides
a mechanism for an “understandable” naming convention as opposed to numeric media file names
typically used by stand-alone VRUs.
Caution
The ISN includes a library of media files/prompts for individual digits, months (referenced internally by
ISN software for a Play Data script type request), and default error messages, etc. Creation of a full set
of media/prompts for each locale referenced by the ISN customer is the responsibility of the
customer’s Media Administrator.
ISN software for a Play Data script type request), and default error messages, etc. Creation of a full set
of media/prompts for each locale referenced by the ISN customer is the responsibility of the
customer’s Media Administrator.
For specific comments on the Voice Browser critical media file, see the section
The media file types ISN supports are Mu-Law 8-bit .wav files and A-law 8-bit .wav files. Media files
specified with an extension will be used “as is,” for example, hello.xxx. (The default file extension is
.wav.)
specified with an extension will be used “as is,” for example, hello.xxx. (The default file extension is
.wav.)
Caution
Any unexpected (and unsupported) type of media file encountered will generate the logging of an error
and a result code of False will be returned to the ICM along with the ECC user.microapp.error_code
set appropriately. From the caller’s perspective, nothing was played, however it is the Script Editor
developer’s responsibility to write the script to handle this error condition.
and a result code of False will be returned to the ICM along with the ECC user.microapp.error_code
set appropriately. From the caller’s perspective, nothing was played, however it is the Script Editor
developer’s responsibility to write the script to handle this error condition.
Locations of Media Files on Hard Disk
displays the location of the media file when using File://../MediaFiles. The ISN installation
will create the folder “MediaFiles” with a sample set of English system media files, if the component
“System Media File” is checked.
“System Media File” is checked.