Cisco Cisco Unified Customer Voice Portal 10.0(1)
3-3
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 3 Prompt Recording and Distribution
Media File Overview
Figure 3-1
Location of Media File When Using File://../MediaFiles
displays the location of the media files when using HTTP protocol. Windows Internet
Information server (IIS) is used as an example of the Web server.
Figure 3-2
Location of Media File When Using HTTP Protocol
Media File Address
The address for media files that reside on the Media Server(s) is generated by the ISN. The ICM provides
information about the file location or base URL address in the ICM/IVR messages it passes when the
Run VRU Script node is executed. The ICM/IVR messages include ECC variables for: locale, media
server set address, as well as optional system and application library name overrides. (For details about
the ICM/IVR messages passed to the ISN, see
information about the file location or base URL address in the ICM/IVR messages it passes when the
Run VRU Script node is executed. The ICM/IVR messages include ECC variables for: locale, media
server set address, as well as optional system and application library name overrides. (For details about
the ICM/IVR messages passed to the ISN, see
The
summarizes the data that combines to form the address of the media file: