Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
Work Flow
February 24, 2005
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5. Add any arguments you wish to pass to the application.
Choose the desired argument in the Available Arguments list, and use the
left arrow to add it to the Argument list. Use the up and down arrows to
reorder the Argument list.
left arrow to add it to the Argument list. Use the up and down arrows to
reorder the Argument list.
6. When you have finished entering information, click OK.
The Select Action dialog box appears. The new Launch External
Application action has been added to the list of available actions.
Application action has been added to the list of available actions.
For more examples of setting up this type of action, see Chapter 6, “Tutorials.”
Agent State Action
Agent State actions enable you to select an agent state to associate with an
event.
event.
X To set up a new agent state action:
1. In the Work Flow Setup window (Figure 3-18), choose the event to
associate with the new action.
Agent State actions may be associated only with Answered and Dropped
events.
events.
2. Under the Actions pane, click Add.
The Select Action dialog box appears.
3. Choose the Agent State tab, and then click New.
The Setup Agent State Action dialog box appears (Figure 3-28).
Figure 3-28.
Setup Agent State Action dialog box.
4. Enter a name for the action, select the agent state control from the
drop-down list, and then click OK.
The Select Action dialog box appears. The new Agent State action has
been added to the list of available actions.
been added to the list of available actions.