Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

5. Add any arguments you wish to pass to the application. 

Choose the desired argument in the Available Arguments list, and use the 
left arrow to add it to the Argument list. Use the up and down arrows to 
reorder the Argument list.

6. When you have finished entering information, click OK. 

The Select Action dialog box appears. The new Launch External 
Application action has been added to the list of available actions.

For more examples of setting up this type of action, see Chapter 6, “Tutorials.”

Agent State actions enable you to select an agent state to associate with an 
event.

X To set up a new agent state action:

1. In the Work Flow Setup window (Figure 3-18), choose the event to 

associate with the new action.

Agent State actions may be associated only with Answered and Dropped 
events.

2. Under the Actions pane, click Add.

The Select Action dialog box appears.

3. Choose the Agent State tab, and then click New.

The Setup Agent State Action dialog box appears (Figure 3-28).

4. Enter a name for the action, select the agent state control from the 

drop-down list, and then click OK. 

The Select Action dialog box appears. The new Agent State action has 
been added to the list of available actions.