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Cisco Customer Voice Portal 8.0(1)
Cisco Cisco Customer Voice Portal 8.0(1)
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Figure 33: Dbaccess - Connect to the cvp_data Database...............................................................................................82
Figure 34: Unified CVP Comprehensive Flow Model Example.....................................................................................86
Figure 35: CVP Operations Console - Login Window....................................................................................................90
Figure 36: CVP Operations Console - Main Window.....................................................................................................91
Figure 37: CVP Operations Console - Add Ingress Gateway..........................................................................................92
Figure 38: CVP Operations Console - Define the CVP Call Server...............................................................................99
Figure 39: CVP Operations Console - Define Additional Call Server Configuration Items...........................................99
Figure 40: Unified CVP Call Server - Configure for Comprehensive Exercise............................................................100
Figure 41: Unified CVP Operations Console - Call Server Successfully Added..........................................................100
Figure 42: CVP Operations Console - Add Non-standalone VXML Server.................................................................102
Figure 43: ICM Setup - Check Number of Allocated PG Slots.....................................................................................104
Figure 44: ICM - Check Range of PGs that Can be Used.............................................................................................105
Figure 45: ICM - Create Type 10 VRU Name...............................................................................................................107
Figure 46: ICM Configuration Manager - PG Logical Controller ID...........................................................................108
Figure 47: ICM Configuration Manager - Add PG and Get ID.....................................................................................108
Figure 48: ICM Configuration Manger - Routing Client Label for PG........................................................................109
Figure 49: ICM Configuration Manager - Configure PG..............................................................................................109
Figure 50: ICM - Create Type 10 VRU Label...............................................................................................................110
Figure 51: ICM Configuration Manager - Identify the Default VRU............................................................................111
Figure 52: ICM - Add ICM Instance.............................................................................................................................112
Figure 53: ICM Setup - Add ICM Component - Cannot Install on a Workgroup Server..............................................113
Figure 54: ICM - Add Peripheral Gateway Instance.....................................................................................................114
Figure 55: ICM Setup - Select PG Type as VRU...........................................................................................................114
Figure 56: ICM - Add Peripheral Gateway - PIM.........................................................................................................115
Figure 57: ICM Setup - PG Setup - PIM Parameters....................................................................................................116
Figure 58: ICM - Add Peripheral Gateway - VRU Connection Port.............................................................................116
Figure 59: ICM Setup - Install PG - Enter Logical Controller ID.................................................................................117
Figure 60: ICM - Add Peripheral Gateway - Side A Preferred......................................................................................117
Figure 61: ICM Setup - Install PG - Network Interfaces...............................................................................................118
Figure 62: ICM Configuration Manager Message - Enable ECC Variables..................................................................120
Figure 63: ICM System Information - Enable ECC Variables......................................................................................120
Figure 64: ICM Expanded Call Variable List (ECC Variables).....................................................................................121
Figure 65: ICM - Create Network VRU Script..............................................................................................................128
Figure 66: ICM - Create Call Script - Start Element.....................................................................................................130
Figure 67: ICM - Create Call Script - Add Set Variable Elements................................................................................131
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)
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