Cisco Cisco Computer Telephony Integration OS 8.5 Guía De Referencia
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 3 Customization
Client Tracing Control
Client Tracing Control
describes the registry values used to control client tracing. Add these values to the
HKLM\SOFTWARE\Cisco Systems, Inc.\CTIOS Tracing registry key.
Note
Restart any clients after adding the registry values. Once registry values are created they can be modified
at any time.
at any time.
Table 3-9
Client Tracing Control Registry Values
Registry Value
Description
MaxFileSizeKb
Maximum size of a single trace file. (Default is
2048.)
2048.)
MaxFiles
Maximum number of trace files before trace server
starts deleting the oldest one. (Default is 4.)
starts deleting the oldest one. (Default is 4.)
MaxDaysBeforeExpire
Maximum number of days before the log file is
rolled over to a new file regardless of size.
(Default is 1.)
rolled over to a new file regardless of size.
(Default is 1.)
FlushIntervalSeconds
Number of seconds before trace server flushes
output to the log file. (Default is 30.)
output to the log file. (Default is 30.)
Note
These registry settings are optional and if omitted, the Trace Server uses the default settings.
Outbound Option Support
The Cisco Outbound Option (formerly known as Cisco Blended Agent) is supported with the Cisco
Driver for Siebel 7 starting the ICM Release 7.0(0).
Driver for Siebel 7 starting the ICM Release 7.0(0).
A set of sample DEF files demonstrate how to provide access to the Outbound Option related
functionality from the Siebel desktop. The Outbound Option has a special set of ECC variables to ferry
requests and responses between agent desktop and the Dialer.
functionality from the Siebel desktop. The Outbound Option has a special set of ECC variables to ferry
requests and responses between agent desktop and the Dialer.
PostRoute
False (default)
True
Priority
False (default)
True
Table 3-8
Valid Values for Command Parameters (continued)
Command Parameter
Valid Values