Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Database Steps
DB Read Step
Use the DB Read step to choose a database and enter SQL statements required to
obtain the data you need for your script.
obtain the data you need for your script.
You can use a DB Get step after a DB Read step to assign the results of your query
to specific variables.
to specific variables.
Note
The DB Read step is not interruptible by external events.
The DB Read step has three output branches:
•
Successful—The DB Read step successfully executes.
•
Connection Not Available—The DB Read step can not make a connection to
the specified database.
the specified database.
•
SQL Error—The DB Read step encounters a SQL command error.
The DB Read customizer window contains three tabs:
•
•
The following sections describe these tabs.
Add / Modify (buttons)
Use these buttons to access the Add Database
Field dialog box. Use the dialog to add or modify
settings and click OK when finished
Field dialog box. Use the dialog to add or modify
settings and click OK when finished
Note
An entry can be directly edited in the table
list by double clicking on it. To sort the
entries, click on the column header.
list by double clicking on it. To sort the
entries, click on the column header.
Delete (button)
To remove database field information, highlight a
value in the list and click Delete.
value in the list and click Delete.
Table 2-129
DB Get Properties—Field Selection Tab (continued)
Properties / Buttons
Description