Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión
2-293
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Database Steps
describes the properties of the General tab of the DB Read customizer
window.
Table 2-130
DB Read Properties—General Tab
Properties / Buttons
Description
DB Resource Name
Name identifying this database query.
Note
The same DB Resource Name is used in
the accompanying DB Get and DB
Release steps.
the accompanying DB Get and DB
Release steps.
Data Source Name
Variable indicating database you want to access.
This list contains the DSNs you identified in the
Cisco Unified CCX Administration Database web
page.
Cisco Unified CCX Administration Database web
page.
Note
For information about defining DSNs,
refer to the Cisco Unified Contact Center
Express Administration Guide.
refer to the Cisco Unified Contact Center
Express Administration Guide.
Timeout (in sec)
Interval that prevents your script from waiting
indefinitely when the database is unavailable. If
the value for the timeout interval is 0, an indefinite
wait occurs.
indefinitely when the database is unavailable. If
the value for the timeout interval is 0, an indefinite
wait occurs.
Note
An indefinite wait may block the script
from responding to events such as a
remote disconnection or an agent
becoming available.
from responding to events such as a
remote disconnection or an agent
becoming available.
Refresh Database Schema
(button)
(button)
If the Data Source Name drop-down list is empty,
click this button to download the schema from the
Cisco Unified CCX engine.
click this button to download the schema from the
Cisco Unified CCX engine.