Cisco Cisco Unified Customer Voice Portal 10.0(1)

Note: This section focuses on how to integrate the Unified CVP solution with other Cisco
products. For complete details on how to use the VXML Server software, refer to the User
Guide for Cisco Unified CVP VXML Server and Unified Call Studio.

This chapter contains the following topics:

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About VXML Server

The VXML Server is a J2EE-compliant application server that provides a complete solution
for rapidly creating and deploying dynamic VXML-based self service applications.

You can use the VXML Server:

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As an autonomous standalone component, without the Unified CVP Call Server and Unified
ICME components. In this configuration, the VXML Server is designed to handle self-service
VXML applications. Additionally, in a deployment that includes a Call Server the VXML
Server is capable of consulting Unified ICME directly to obtain information or transfer
destination labels.

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As an add-on component to a Unified CVP H.323 Service, SIP Service, or Call Server in an
integrated Unified CVP deployment with Unified ICME. In this configuration, the H.323 or
SIP Service:

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Maintains control of the call flow, transferring calls to appropriate targets, under the
direction of a script running on Unified ICME.

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Can use the Cisco Voice Gateway’s prompt-and-collect features by making requests to
the VXML Server.

Note: For detailed information on deployment options for VXML Server, see Chapter 2,
"

". For instructions on how to install a VXML Server, see

the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal.

About VoiceXML Service

The VoiceXML Service provides Unified ICME call control capabilities and data to the Reporting
Service.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)