Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador
CTI OS Internationalization Toolkit
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For example, suppose that XYZ, Inc. has two call centers, one in Boston and the other in
Mexico City. At each site, CTI OS (Server and Softphones) is installed. Management has
decided that each center must use the Softphones in the native language at each site, and directs
MIS to perform the localization for both sites.
Mexico City. At each site, CTI OS (Server and Softphones) is installed. Management has
decided that each center must use the Softphones in the native language at each site, and directs
MIS to perform the localization for both sites.
Assume that XYZ’s deployment of CTI OS is as in the diagram below.
Cisco
Cti Os.
Srvr
Center in Boston
Center in M exico
Cisco
Cti Os.
Srvr
Agent Desktops
Corporate
Netw ork
Netw ork
MIS will have to plan for the following tasks only for the call center in Mexico City—since in
Boston, English USA will be the default.
Boston, English USA will be the default.
No.
Task
Activities
1
Create a new build project for the new
Language Library
Language Library
a) Make a copy of the project template
provided with the CTI OS
Internationalization Toolkit and rename all
files to reflect the new language,. e.g.
provided with the CTI OS
Internationalization Toolkit and rename all
files to reflect the new language,. e.g.
CtiOsLanguage.dsp
CtiOsLanguage.ESM.dsp
CtiOsLanguage.mc
CtiOsLanguage.ESM.mc
b) Follow the procedure in Chapter 3 to set
up the project to build the appropriate
language library
2
Translate “*.mc” File.
Edit the “*.mc” file, translate all the strings
in this file and make all entries Language=
equal to the name of the language, see
in this file and make all entries Language=
equal to the name of the language, see
Cisco Systems, Inc.