Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador
CTI OS Internationalization Toolkit
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Section 2.4. For example:
CtiOsLanguage.ESM.mc
CtiOsLanguage.ESM.mc
3
Build Language Library
For example: CtiOsLanguage.ESM.dll
4
Test Language Library
In your development environment, install
your new language library as in Chapter 5,
and run the CTI OS Agent and Supervisor
Softphones to test the translation
your new language library as in Chapter 5,
and run the CTI OS Agent and Supervisor
Softphones to test the translation
5
Translate Column Headers
Using the column definition file templates,
create a translated version of the header
names for:
create a translated version of the header
names for:
1) Call Appearance Grid
2) Agent & Skill Groups Statistics
3) Blended Agent Call Variables (only if
Blended Agent functionality is available
through Cisco ICM software
Blended Agent functionality is available
through Cisco ICM software
)
For more details about these templates, refer
to the Cisco ICM Software CTI OS System
Manager’s Guide
to the Cisco ICM Software CTI OS System
Manager’s Guide
6
Load Translated Column Headers into
CTI OS Server in Development
CTI OS Server in Development
Using RegEdit.exe, import the translated
column header definition files
column header definition files
7
System Test
Using the CTI OS Agent and Supervisor
Softphone, log into the system and verify
your localization is successful
Softphone, log into the system and verify
your localization is successful
8
Deploy Localization to Production
In Mexico City:
a) Import the translated column
headers into the CTI OS
Server registry using
RegEdit.exe
Server registry using
RegEdit.exe
b) On each agent and
supervisor workstation
install and configure the new
language library for Spanish
Mexican
install and configure the new
language library for Spanish
Mexican
Cisco Systems, Inc.