Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

CTI OS Internationalization Toolkit 

 

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Section 2.4. For example: 
CtiOsLanguage.ESM.mc 

3 

 Build Language Library 

For example: CtiOsLanguage.ESM.dll 

4 

Test Language Library 

 

In your development environment, install 
your new language library as in Chapter 5, 
and run the CTI OS Agent and Supervisor 
Softphones to test the translation 

5 

Translate Column Headers 

Using the column definition file templates, 
create a translated version of the header 
names for: 

1) Call Appearance Grid 

2) Agent & Skill Groups Statistics 

3) Blended Agent Call Variables (only if 
Blended Agent functionality is available 
through Cisco ICM software

) 

For more details about these templates, refer 
to the Cisco ICM Software CTI OS System 
Manager’s Guide

 

6 

Load Translated Column Headers into 
CTI OS Server in Development  

Using RegEdit.exe, import the translated 
column header definition files 

7 

System Test 

Using the CTI OS Agent and Supervisor 
Softphone, log into the system and verify 
your localization is successful 

8 

Deploy Localization to Production 

In Mexico City: 

a)  Import the translated column 

headers into the CTI OS 
Server registry using 
RegEdit.exe 

b)  On each agent and 

supervisor workstation 
install and configure the new 
language library for Spanish 
Mexican 

 

Cisco Systems, Inc.