Cisco Cisco Computer Telephony Integration Option 9.0 Guía De Referencia
1-7
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 1 Introduction
Difference Between Siebel 6.x and Siebel 7.x Drivers
Difference Between Siebel 6.x and Siebel 7.x
Drivers
Drivers
Siebel 7 supports multiple client interfaces, ranging from desktop-installed
applications to thin browser-based and wireless interfaces. In addition, Siebel 7
provides support for screen pop on multiple media events, such as from email,
collaboration, and calls.
applications to thin browser-based and wireless interfaces. In addition, Siebel 7
provides support for screen pop on multiple media events, such as from email,
collaboration, and calls.
•
Previously, the Cisco CTI Driver for Siebel was installed on each desktop.
The new Cisco Driver for Siebel 7 is installed once on the Siebel
Communication Server.
The new Cisco Driver for Siebel 7 is installed once on the Siebel
Communication Server.
•
The Cisco Driver for Siebel 6 cannot be used with Siebel 7. Cisco Driver for
Siebel 7 does not work with Siebel 6.
Siebel 7 does not work with Siebel 6.
•
The Cisco Driver for Siebel 7 only runs on Windows 2000.
•
All CTI OS-supported switches are supported, including IPCC. Media
Termination for IPCC on Siebel thin-client interface is not supported. (See
Termination for IPCC on Siebel thin-client interface is not supported. (See
for a list of supported switches.)
•
Fault tolerance is supported on CTI OS; for example, if CTI OS Server A
shuts down, the system switches over to CTI OS Server B. If there is no CTI
OS Server B, an error message displays and the client is reconnected
automatically as soon as the CTI OS server starts running again.
shuts down, the system switches over to CTI OS Server B. If there is no CTI
OS Server B, an error message displays and the client is reconnected
automatically as soon as the CTI OS server starts running again.
Multiple independent
databases with data replication
databases with data replication
Data available, but might be
out-of-date
out-of-date
Only current as of last replication
No call context transfer across
sites
sites
Multiple independent
databases without data
replication
databases without data
replication
Data never shared
No call context transfer across
sites
sites
Table 1-1
Data Availability and Call Context Transfer Rules (continued)
Call Center Architecture
Data Availability
Call Context