Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario
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AsyncOS 9.6 for Cisco Content Security Management Appliances User Guide
Chapter 7 Spam Quarantine
Managing Messages in the Spam Quarantine
Troubleshooting Spam Notifications
Related Topics
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User Receives Multiple Notifications
Problem
A user receives multiple spam notifications for a single message.
Solution
Possible causes:
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The user has multiple email addresses and the spam message was sent to more than one of those
addresses.
addresses.
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The user is a member of one or more email aliases that received the spam message. To minimize
duplications, and for more information, see
duplications, and for more information, see
Recipient Does Not Receive Notifications
Problem
Recipient is not receiving spam notifications.
Solution
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If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
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Have the user check the junk mail settings of their email client.
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Check for issues with the appliance or server that you specified for Deliver Messages Via in
.
Managing Messages in the Spam Quarantine
This section explains how to work with messages in local or external spam quarantines.
Administrative users can see and manage all messages in the spam quarantine.
Related Topics
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Accessing the Spam Quarantine (Administrative Users)
Step 1
Select Email > Message Quarantine > Spam Quarantine, then click the Spam Quarantine link.