Cisco Cisco Prime Service Catalog 10.0 Guía De Instalación

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Cisco Prime Service Catalog Installation Guide

OL-31035-01

Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos

Troubleshooting

Error Codes

CFG-ERR-0103 Unable to start Cognos 8 service. Execution of the external process returns an error code
value of ‘-1’.

The root causes for this issue would be:

•

The named account used to start the Cognos 8 service had an expired password or does not have
admin privileges.

•

The shutdown port number has a conflict.

Solution 1

Step 1

Go to the services.

Step 2

Go to IBM Cognos8 Service. Right-click and choose properties.

Step 3

Click the Logon tab as show below: