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Cisco Cisco Prime Service Catalog 10.0 Guía De Instalación

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Cisco Prime Service Catalog Installation Guide
OL-31035-01
Chapter 4      Advanced Configuration and Troubleshooting Tips for Cognos
  Troubleshooting
Step 4
Ensure that the user account provided has admin privileges and the given password has not expired.
Step 5
Go to the Services and restart the IBM Cognos8 Service.
Solution 2
Step 1
Choose Start > Programs > IBM Cognos 8 > IBM Cognos8 Configuration.
Step 2
Change the shut down port number from 9399 to 9410.