Cisco Cisco Prime Service Catalog 10.0 Guía De Instalación

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Cisco Prime Service Catalog Installation Guide

OL-31035-01

Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos

Troubleshooting

Solution

Step 1

Delete JAVA_HOME, if it exists in the System variables.

Step 2

Right-click My Computer, choose Properties.

Step 3

Click the Advanced tab, and then click the first Settings button under Performance.

Step 4

Click the Data Execution Prevention tab.

Step 5

Choose the option: Turn on DEP for all programs and services except those I select.

Step 6

Click Add, and add the following executables files from the respective locations.