Cisco Cisco Configuration Engine 3.5.3 Guía Para Resolver Problemas

You cannot see the password setting after you have configured it on the router, nor can you edit the 
password in Cisco CE. Therefore, you must reset the password. To reset the password, use the resync 
device feature in Cisco CE.

If you have tried all of the preceding steps but the initial configuration still does not work, use the 
debug cns config all command to enable debugging on the agent. Analyze the output to verify that the 
agent is set up correctly with proper connectivity. 

If the initial configuration still does not work, reboot the device. 

Use the following log files to monitor event traffic and Cisco CE process status:

/var/log/CNSCE/cfgsrv/cfgsrv.log, error.log—Check the cfgsrv log file when the config agent is 
enabled and initial configuration is issued on the device. 

/var/log/CNSCE/evtgateway/TibGateLog-<port>—Check the TibGate log file when the event agent 
is enabled on the device.

/var/log/httpd/*.log, /var/log/CNSCE/tomcat/*.out, *.txt, *.log—Check the Apache & Tomcat log 
files to make sure that the web server is running properly.

/var/log/CNSCE/appliance-setup.log—Check the setup log file for Cisco CE set up, especially in 
crypto set up mode. 

/var/log/CNSCE/websvc—Check the web service log file to see whether the application 
programming interface (API) is invoked. 

To troubleshoot a configuration update, see the following sections:

A device is created in the Cisco CE user interface but the device indicator displays a red status. 

The red status indicates that the device is unable to connect with Cisco CE or it is 

still trying to connect. A connection delay can occur due to the device setting of the backoff timer. 
After the time has expired, the indicator does not turn to green, follow the steps given below.

To resolve this problem, follow these steps: