Cisco Cisco Configuration Engine 3.5.3 Guía Para Resolver Problemas

Troubleshooting Guide for Cisco Configuration Engine 3.5.3

Troubleshooting the Initial Configuration

Troubleshooting Guide for Cisco Configuration Engine 3.5.3

OL-17767-03

Timeout Error Message for Cisco Networking Services Agents

Problem

When working with Cisco Networking Services (CNS) agents, you get a Connection Timeout

error message.

Solution

To resolve this problem, do the following in any order:

•

Make sure that the CNS agent is enabled and is configured correctly:

–

CEConfigService requires CNS Config Agent.

–

acquireConfig() requires CNS Exec Agent.

–

CEImageService requires CNS Image Agent.

–

CEExecService requires CNS Exec Agent.

Note

Do not use execImmediate() and execImmedWithConversation() to send the 12.4 XML
payloads to the 12.3 agents.

•

Check the log files. The following log files are located in the /var/log/CNSCE/ directory:

–

websvc/websvc.log (web service general log)

–

cfgsrv/cfgsrv/log (config service log)

–

imgsrv/imgsrv.log (image service log)

–

cfgsrv/exec-srv.log (exec service log)

•

Monitor the Event Bus. Go to: cd $CISCO_CE_INSTALL_ROOT/CSCOcnsie/tools. Then enter
the following command:

./cns-listen “cisco.>”

•

Monitor the Simple Object Access Protocol (SOAP) XML payload. Go to:
cd $CISCO_CE_INSTALL_ROOT/CSCOcnsie/tools. Then enter the following command:

./ssldump –d port 80

Troubleshooting the Initial Configuration

To troubleshoot the initial configuration, see the following sections:

•

Problem with Initial Configuration, page 11

•

Monitor Event Traffic and Cisco CE Process Status, page 13

Problem with Initial Configuration

Problem

The initial configuration does not work.

Solution

To resolve this problem, follow these steps:

Step 1

Make sure that you can access the device from Cisco CE and you can access Cisco CE from the device.

Use the ping command to validate connectivity.

Step 2

Make sure that the device is agent-enabled.