Cisco Cisco Configuration Engine 3.5.3 Guía Para Resolver Problemas

To troubleshoot an image update, see the following sections:

The Log4j file is used as the logging facility for the Cisco CE server and the image server. The property 
file is located at: <INSTALL_DIR>/CSCOcfgs/conf/logs.properties. You can control the logging 
behavior by editing the logs.properties configuration file. This file is located at: 
cd $CISCO_CE_INSTALL_ROOT/CSCOcnsie/conf. The default level for logging is set to Debug. 
Accepted values are Debug, Info, Warn, Error, and Fatal.

/var/log/CNSCE/imgsrv/imgsrv.log—Contains log messages from the server concerning the actions 
that you have performed that pertain to images, such as creating, updating, or deleting images. This 
log file also contains detailed message exchanges between the image server and devices during 
image distribution and activation. 

/var/log/httpd/*.log, /var/log/CNSCE/tomcat/*.out, *.txt, *.log—Contains log messages regarding 
the status of the web server.

/var/log/CNSCE/websvc—Contains log messages regarding web service APIs.

/var/log/CNSCE/imgw/*—Contains log messages regarding the IMGW.

You are trying to activate an image but cannot activate it.

This problem can occur if the activation template does not contain the correct 

configuration. If the activation radio button is not checked when you associate the image with the 
device.

To resolve this problem, make sure that the configuration is correct. Then try again to activate 

the image. Make sure the box is checked when associating the image with the device. 

Activation failed due to a device error. The device does not load the specified image.

To resolve this problem, make sure that the image information matches the image that you have 

downloaded.