Cisco Cisco Configuration Engine 3.5.3 Guía Para Resolver Problemas
Troubleshooting Guide for Cisco Configuration Engine 3.5.3
Troubleshooting IMGW
21
Troubleshooting Guide for Cisco Configuration Engine 3.5.3
OL-17767-03
In Progress Job Fails
Problem
Job gets stuck in IN PROGRESS state.
Solution
Make sure the following commands are configured for image agent on the device.
Note
Substitute myCE with your Cisco CE hostname and myCE_domain with your Cisco CE fqdn.
//for plain text
cns trusted-server all-agents myCE
cns trusted-server all-agents myCE_domain
cns image server http://myCE 80/cns/HttpMsgDispatcher status
http://myCE 80/cns/HttpMsgDispatcher
//for crypto ssl connections - assume we use port 11012
cns trusted-server all-agents myCE
cns trusted-server all-agents myCE_domain
cns image server https://myCE 443/cns/HttpMsgDispatcher status
https://myCE 443/cns/HttpMsgDispatcher
Troubleshooting IMGW
To troubleshoot IMGW, see the following section:
•
Obtaining Detailed Debugging Information
Problem
How do I obtain the debugging information?
Solution
To obtain the detailed debugging information, you must configure the log files for IMGW. To
configure the log files for IMGW, follow these steps:
Step 1
Configure the logging level for the IMGW daemon. During the Cisco CE set up program, configure the
IMGW parameters to one of the listed values. Logging levels are Verbose, Error, and Silent.
IMGW parameters to one of the listed values. Logging levels are Verbose, Error, and Silent.
Step 2
To configure the logging level for the IMGW servlet, edit the following two lines in the
$CISCO_CE_INSTALL_ROOT/CSCOimgw/conf/imgw.properties file:
$CISCO_CE_INSTALL_ROOT/CSCOimgw/conf/imgw.properties file:
•
IMGW_LOGFILE /var/log/CNSCE/IMGW/imgwservlet.log
(/* location of IMGW servlet log file */)
(/* location of IMGW servlet log file */)
•
IMGW_LOGGING_LEVEL DEBUG
(/* debug level - ERROR or DEBUG */)
(/* debug level - ERROR or DEBUG */)