Cisco Cisco Customer Response Solution Downloads Guía De Diseño
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Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 6 Bandwidth, Security, and QoS Considerations
Estimating Bandwidth Consumption
Note
The bandwidth requirements shown do not include the bandwidth of the RTP streams for the call,
recording, or monitoring session.
recording, or monitoring session.
Cisco Supervisor Desktop Bandwidth Usage
A Cisco Supervisor Desktop will receive events for all the agents of the team that the supervisor is
logged into. This information includes state changes, call handling, login/logoff, etc. The more agents,
skills, and calls there are, the more data will be sent to supervisors. In addition, particular reports are
automatically refreshed periodically to provide real-time data while the supervisor is viewing the report.
Refreshing reports requires additional bandwidth.
logged into. This information includes state changes, call handling, login/logoff, etc. The more agents,
skills, and calls there are, the more data will be sent to supervisors. In addition, particular reports are
automatically refreshed periodically to provide real-time data while the supervisor is viewing the report.
Refreshing reports requires additional bandwidth.
uses the same basic configuration parameters used to determine the bandwidth numbers in
. The CSD has the optional parameter to view and refresh some reports, which requires
additional bandwidth.
Table 6-7
Average Bandwidth Requirements For Cisco Agent Desktop
Number of agents
Average Download Bandwidth
(Kilobytes/second)
(Kilobytes/second)
Average Upload Bandwidth
(Kilobytes/second)
(Kilobytes/second)
1
0.02
0.003
10
0.2
0.02
50
0.8
0.07
100
1.7
0.1
150
2.5
0.2
200
3.4
0.3
250
4.2
0.4
300
5.0
0.4
Table 6-8
Bandwidth Requirements For Cisco Supervisor Desktop
Number of agents
Average Download Bandwidth
(Kilobytes/second)
(Kilobytes/second)
Average Upload Bandwidth
(Kilobytes/second)
(Kilobytes/second)
1
0.02
0.01
10
0.1
0.02
50
0.6
0.07
100
1.3
0.1
150
1.9
0.2
200
2.5
0.3
250
3.1
0.3
300
3.7
0.4