Cisco Cisco Customer Response Solution Downloads Guía De Diseño
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Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 6 Bandwidth, Security, and QoS Considerations
Serviceability and Security
Serviceability and Security
Security can be implemented on many levels. Applications security is clearly dependent upon security
implemented at the infrastructure level. For more details on security at the network infrastructure level,
refer to security design considerations in the Cisco IP Telephony Solution Reference Network Design
(SRND) for Unified CallManager 4.3 documentation, available online at
implemented at the infrastructure level. For more details on security at the network infrastructure level,
refer to security design considerations in the Cisco IP Telephony Solution Reference Network Design
(SRND) for Unified CallManager 4.3 documentation, available online at
Corporate Data Access
Aside from call routing, Unified CCX or Unified IP IVR scripts often process enterprise data from
existing corporate data stores such as a database or a corporate directory server for functions such as
account authorization and order status. Often, these data stores already exist and share data with other
enterprise applications.
existing corporate data stores such as a database or a corporate directory server for functions such as
account authorization and order status. Often, these data stores already exist and share data with other
enterprise applications.
shows an example of a network where voice and data components
reside in separate VLANs and are separated by a firewall.
Figure 6-2
Unified CCX Accessing Data Stores
Unified CCX can communicate with these external sources through its subsystems, provided Network
Address Translation (NAT) is not used.
Address Translation (NAT) is not used.
Port Utilization for Product Revisions
For a list of the TCP and UCP ports used by Cisco CRS 4.1(1), including Unified IP IVR and Unified
CCX, see:
CCX, see:
97655
Unified CCX
SMTP
HTTP
LDAP
ODBC
Voice VLAN
Data VLAN
Database
IP
M
M
M
M
M
Unified CM Cluster
Web server
Email Server
Directory
IP
IP
IP Phones
Desktop PCs