Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
Page
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Cisco Unified CallConnector Mobility Service
Technical Overview
The reached call gets dropped when the user answers it:
Description
When the mobility service gets the incoming call and tries to route the
call to the user, the reached call gets dropped too fast.
call to the user, the reached call gets dropped too fast.
Possible
Causes
Causes
Timeout for user answer setting might be too short
Procedures
Step 1. Launch the Cisco CallConnector Server Wizard and go to the
Automation Mobility Service setup page to increase the
Timeout for user answer value.
Timeout for user answer value.
The Dial-in System Access
doesn’t work:
Description
The Dial-
in System Access doesn‘t work when the user calls the DISA
pilot number.
Possible
Causes
Causes
Automation server is not running
DISA features is not enabled
No pilot number or ephone assigned for DISA pilot number
DISA features is not enabled
No pilot number or ephone assigned for DISA pilot number
configuration
Procedures
Step 1. Launch the CTIServer Server Manager to check the
automation server status making
sure it is ―Started‖. If not,
click Stop and wait until all servers are stopped then click
Start.
Start.
Step 2. Launch the Cisco CallConnector Server Wizard and go to the
Automation Mobility Service setup page making sure that the
option Allow Dial-in access is checked.
option Allow Dial-in access is checked.
Step 3. Check the DNs list box in the Dial-in Access Options section
making sure the DISA pilot number that the user called is in
the list. If the pilot number you intend to use is not in the list,
then you need to assign an ephone that has the pilot number
to an ephone pool set to be dedicated and assign the DISA
application to the ephone pool.
the list. If the pilot number you intend to use is not in the list,
then you need to assign an ephone that has the pilot number
to an ephone pool set to be dedicated and assign the DISA
application to the ephone pool.