Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
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Troubleshooting
The Mobility Service doesn’t play custom recorded voice prompt:
Description
The mobility service doesn‘t play custom voice prompt that users
recorded.
recorded.
Possible
Causes
Causes
Language setting is incorrect
Location of the prompt files are invalid
Audio format of the prompt files are invalid
Location of the prompt files are invalid
Audio format of the prompt files are invalid
Procedures
Step 1. Launch the Cisco CallConnector Server Wizard and make sure
the language setting on the first setup page is selected as
―Custom‖
―Custom‖
Step 2. The location of the prompt files must be the Cisco Unified
CallConnector Server installation path\Wave\Custom
directory.
directory.
Step 3. The required audio format criteria for custom recorded voice
prompt are:
Bit Rate: 128kbps
Audio Sample Size: 16bit
Channels: 1(mono)
Audio Sample Rate: 8bit
Audio Format: PCM