Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas De La Versión
Chapter 11 Bandwidth Provisioning and QoS Considerations
Cisco Unified Contact Center Enterprise 8.x SRND
356
Number of Agents
Average Download
Bandwidth (Kilobytes per
second)
Bandwidth (Kilobytes per
second)
Average Upload Bandwidth
(Kilobytes per second)
(Kilobytes per second)
600
7.5
0.8
700
8.7
0.9
800
10.0
1.0
900
11.2
1.1
1000
12.4
1.3
Cisco Desktop Administrator Bandwidth Usage
The bandwidth requirements for Cisco Desktop Administrator are very small and are seen only when an
administrator is actively changing configurations. In general, the bandwidth used by Cisco Desktop
Administrator is negligible from a provisioning standpoint.
administrator is actively changing configurations. In general, the bandwidth used by Cisco Desktop
Administrator is negligible from a provisioning standpoint.
Cisco Desktop Monitoring Console Bandwidth Usage
The bandwidth requirements for the Cisco Desktop Monitoring Console are very small and short-lived. In
general, the bandwidth used by the Cisco Desktop Monitoring Console is negligible from a provisioning
standpoint.
general, the bandwidth used by the Cisco Desktop Monitoring Console is negligible from a provisioning
standpoint.
Best Practices and Recommendations for Cisco Agent Desktop Service Placement
In a Unified CCE installation using Cisco Agent Desktop, all CAD services except the VoIP Monitor
service and the Recording and Playback service must coreside with the PG. You can install the VoIP
Monitor Service and Recording and Playback Service on other servers (off-board).
service and the Recording and Playback service must coreside with the PG. You can install the VoIP
Monitor Service and Recording and Playback Service on other servers (off-board).
VoIP Monitor Server
A single VoIP Monitor Service supports up to 114 simultaneous silent monitoring sessions. Additional
VoIP Monitor Services increase the SPAN-based monitoring capacity of the installation.
VoIP Monitor Services increase the SPAN-based monitoring capacity of the installation.
You can have a maximum of five VoIP Monitor servers in a CAD installation. Only one VoIP Monitor
Service may exist on a single server.
Service may exist on a single server.
The main load on a VoIP Monitor Service is the amount of network traffic that is sent to the VoIP Monitor
Service for the devices that are assigned to that VoIP service, not the number of simultaneous monitoring
sessions. When Switched Port Analyzer (SPAN) is configured to send traffic from a device to a particular
VoIP service, the VoIP services packet sniffer monitors network traffic even without active monitoring
sessions. The amount of traffic monitored limits the number of devices that you can assign to a VoIP
service.
Service for the devices that are assigned to that VoIP service, not the number of simultaneous monitoring
sessions. When Switched Port Analyzer (SPAN) is configured to send traffic from a device to a particular
VoIP service, the VoIP services packet sniffer monitors network traffic even without active monitoring
sessions. The amount of traffic monitored limits the number of devices that you can assign to a VoIP
service.
If a VoIP Monitor Service coresides with the CAD base services on the PG, it supports the network traffic
of up to 100 agents. You can dedicate a third NIC for SPAN destination port in this environment, although
of up to 100 agents. You can dedicate a third NIC for SPAN destination port in this environment, although