Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise & Hosted
©2011 Cisco Systems, Inc.
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Any changes made in OAMP while a CLI session is active will not be reflected immediately. There are
two options for receiving the updates:
two options for receiving the updates:
a. Close the console window and start a new connection.
b. Type “exit” to leave System mode and then “system init”
b. Type “exit” to leave System mode and then “system init”
10.3.2 Deployment Option 2: Devices.csv
When CVP is not present, Unified System CLI requires a devices.csv file to be configured on the local machine in
order to enter System mode. This file contains connection information for all devices in the deployment that should
be reachable by the single CLI window.
We will use the ADS as our main machine for running the System CLI.
order to enter System mode. This file contains connection information for all devices in the deployment that should
be reachable by the single CLI window.
We will use the ADS as our main machine for running the System CLI.
10.3.2.1
Create Devices.csv from Sample File
1. Navigate to C:\icm\serviceability\wsccli\conf\.
2. Make a copy of devices-sample.csv and save it as devices.csv.
2. Make a copy of devices-sample.csv and save it as devices.csv.
10.3.2.2
Populate New devices.csv with connection information
Each device must be added on its own line at the bottom of the devices.csv file.
1. Within each line you must specify the following required fields:
a. IP address and hostname
b. Device Type (from the options listed at the top of the file)
c. Username
d. Password – this is typically the deal-breaker for most customers as it will be stored in plaintext.
b. Device Type (from the options listed at the top of the file)
c. Username
d. Password – this is typically the deal-breaker for most customers as it will be stored in plaintext.