Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise & Hosted
©2011 Cisco Systems, Inc.
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e. Port Number (leave the default 23 in most cases)
In addition, the following fields are recommended to make usage easier:
a. Description
b. Group (for example, UCCE-SideA)
b. Group (for example, UCCE-SideA)
2. Save devices.csv when complete.
An example of a completed devices.csv.
10.3.2.3
Designate Users for Diagnostic Framework
Users must be a part of the Local Group “ICMDiagnosticFrameworkUsers” in order to initially sign in to the CLI
when using devices.csv. To validate and add users to this group:
when using devices.csv. To validate and add users to this group:
1) Click Start > Run and enter “lusrmgr.msc”.
2) Click the Groups folder and double-click “ICMDiagnosticFrameworkUsers”.
3) Add necessary users to the group and click OK.
2) Click the Groups folder and double-click “ICMDiagnosticFrameworkUsers”.
3) Add necessary users to the group and click OK.