Cisco Cisco Web Security Appliance S170 Guía Del Usuario
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AsyncOS 10.0 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Working With Support
Downloading or Deleting Packet Capture Files
Note
You can also connect to the appliance using FTP and retrieving packet capture files from the captures
directory.
directory.
Step 1
Choose Support and Help > Packet Capture.
Step 2
Select the packet capture file you wish to use from the Manage Packet Capture Files pane. If this pane
is not visible then no packet capture files have been stored on the appliance.
is not visible then no packet capture files have been stored on the appliance.
Step 3
Click Download File or Delete Selected Files as required.
Working With Support
•
•
•
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Gathering Information for Efficient Service
Before contacting Support:
•
Enable custom logging fields as described in
•
Consider doing a packet capture. See
.
Opening a Technical Support Request
You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
Before You Begin
•
Verify that your Cisco.com user ID is associated with your service agreement contract for this
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
Step 1
Choose Support And Help > Contact Technical Support.