Cisco Cisco Web Security Appliance S170 사용자 가이드

You can also connect to the appliance using FTP and retrieving packet capture files from the captures 
directory.

Choose Support and Help > Packet Capture.

Select the packet capture file you wish to use from the Manage Packet Capture Files pane. If this pane 
is not visible then no packet capture files have been stored on the appliance.

Click Download File or Delete Selected Files as required.

 

Before contacting Support: 

Enable custom logging fields as described in 

Consider doing a packet capture. See 

. 

You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When 
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be 
able to send mail to the Internet to send a support request.

Verify that your Cisco.com user ID is associated with your service agreement contract for this 
appliance. To view a list of service contracts that are currently associated with your Cisco.com 
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If 
you do not have a Cisco.com user ID, register to get one. 

Choose Support And Help > Contact Technical Support.