Samsung SCX-6345N Manual De Usuario

11.19   

<Troubleshooting>

The scanner does 
not work.

• Make sure that you place the original to be 

scanned face down on the scanner glass, or 
face up in the DADF.

• There may not be enough available memory 

to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.

• Check that the printer cable is connected 

properly.

• Make sure that the printer cable is not 

defective. Switch the cable with a known 
good cable. If necessary, replace the cable.

• Check that the scanner is configured 

correctly. Check scan setting in the SmarThru 
Configuration or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.

The unit scans 
very slowly.

• Check if the machine is printing received 

data. If so, scan the document after the 
received data has been printed.

• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 

because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.

Message appears 
on your computer 
screen:
• “Device can't be 

set to the H/W 
mode you want.”

• “Port is being 

used by another 
program.”

• “Port  is 

Disabled.”

• “Scanner is busy 

receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”

• “Invalid handle.”
• “Scanning has 

failed.”

• There may be a copying or printing job in 

progress. Try your job again when that job is 
finished, try your job again.

• The selected port is currently being used. 

Restart your computer and try again.

• The printer cable may be improperly 

connected or the power may be off.

• The scanner driver is not installed or the 

operating environment is not set up properly.

• Ensure that the machine is properly 

connected and the power is on, then restart 
your computer.

• The USB cable may be improperly connected 

or the power may be off.

I cannot find a 
scanned image 
file. 

You can check the destination for the scanned file 
on the Advanced page in the Network Scan 
program’s Properties screen. 

I cannot find the 
scanned image 
file after 
scanning.

• Check if the scanned file is on your computer.
• Check Send image immediately to the 

specified folder using an associated default 
application on the Advanced page in the 
Properties screen of the Network Scan 
program to open the scanned image 
immediately after scanning. 

I forgot my ID 
and PIN.

Check your ID and PIN in the Server page in the 
Properties screen of the Network Scan program. 

I cannot view 
the Help file. 

To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 

I cannot use the 
Samsung 
Network Scan 
Manager 

Check your operating system. Supported 
operating systems are Windows 98/Me/NT 4.0/
2000/XP/2003. (Page 2.1)