Samsung SSA-S2000 Manual De Usuario

English _ 47

TROUBLESHOOTING

PROBLEM

ACTION

The user card (or PIN) is not deleted.

Check the operation status of the product

1) 

Check if the product works properly.

       -  If the product operates normally (and you have the Master Card or the PIN number)

       

c

 If you have the card to delete

        

√

 Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)

        

√

 Enter the command to delete the user: 14 + ENT

        

√

  Enter another card to delete (if you have multiple cards to delete)

        

√

 Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)

       

d

  If you have lost the card to delete. But you know the card number

        

√

 Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)

        

√

 Enter the command to enable the keypad input: 73 + ENT

        

√

 Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)

        

√

 Enter the command to delete the user: 14 + ENT

        

√

  Enter another card to delete and press ENT (if you have multiple cards to delete)

        

√

 Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)

        

√

  For more information about deleting the user card, refer to the user deletion section in 

the user manual.

       - If you have lost the Master Card (or PIN)

        

c

  Registering or deleting the user card is not possible without the Master Card

        

d

 Initializing the product

        

√

  For more information about initializing the product, refer to the initialization section in the 

user manual.

2) 

 If the problem persists after you have followed the procedures above, contact a designated 
service center.

I lost the Master Card and could not 
register or delete the card or change the 
settings.

1)  

You must initialize the product if you want to change the device settings without the Master Card 
(or PIN). (Initializing the product will restore all your settings regarding the Master Card and user 
cards to the factory default.)

       

c

 Initialization using the external cable

        

√

 Turn off the product and detach it from the wall.

        

√

 Connect the orange line of the product to the orange line with the white stripes.

        

√

  Turn on the product and check the initial state (LED indicators blink with the increasing bell 

sound)

        

√

 Disconnect the two short-circuited lines and turn off the product

       

d

  Hardware Forcible Initialization (use this only if initializing the product with the external cable is 

not possible)

        

√

 Turn off the product and detach it from the wall.

        

√

 Loosen the 4 screws on the rear to remove the bezel.

        

√

  Turn on the product and connect the initialization jumper switch under the LED.

        

√

  Check the initialization state: 3 LED indicators are blinking simultaneously.

        

√

  Turn off the product and use the 4 screws to attach it back to the wall.

        

e

 Install and use the product as usual.

        

f

  For more information, refer to the initialization section in the user manual.

       -  You must consult with a qualifi ed technician for the removal and initialization process of the 

product.

2)   If the problem persists after you have followed the procedures above, contact a 

designated service center.