Panasonic ICX Manual
Built-In ACD Supervisor Guide
Section 521
ICX-35-521 (ACD 3.0)
ICX (International) issued March 1999
31
Supervisor Monitoring
The ACD system can be monitored by the supervisor. Note that data is
updated every 10 seconds while the monitoring screen is displayed.
updated every 10 seconds while the monitoring screen is displayed.
Operation
Details are given in each feature section. The following shows the operation
of the supervisor monitoring from the [SUPERVISOR MENU] screen:
of the supervisor monitoring from the [SUPERVISOR MENU] screen:
1. From the [SUPERVISOR MENU] screen select [SYSTEM
INFO]:
2. Group 1 monitoring: Press the soft key 1 or 6 to select Agent
Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
3. After selecting one of the above groups, the following menu
selection screen appears. Use soft keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
This figure shows the case where [AGENT GROUP 1] is
selected.
4. Select desired menu. For further operations, see next page.
Traffic Information
Operation
1. From [SYSTEM INFO] screen, press the soft key 1 or 6 to select
[TRAFFIC INFO.].
SUPERVISOR
MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
SYSTEM INFO
AGENT GROUP1
→
AGENT GROUP2
→
AGENT GROUP3
→
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→