Panasonic ICX Manual

Built-In ACD Supervisor Guide

Section 521

ICX-35-521 (ACD 3.0)

ICX (International) issued March 1999

33

TRK column: CO (Exchange) Line numbers for calls currently in wait status.

TIME column: Time of the call is placed in wait status.

1.  From [SYSTEM INFO] screen, select the soft key 3 or 8 to select 

[AGENT STATUS].

2.  The following screen appears.

3.  Press the NEXT key for additional information.

4.  Press the NEXT key to scroll down, PREV key to scroll up.

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