Panasonic ICX Manual
Section 521
Built-In ACD Supervisor Guide
6
ICX (International) issued June 2000
ICX-45-521 (ACD 4.0)
Specifications
The following table outlines the major specifications of the Panasonic Built-
In ACD system (maximum).:
In ACD system (maximum).:
Table 3-1. Maximums per ACD System
Item
Maximum per ACD
ACD Version 3.0
Agent Group
2
3
Agent IDs/system
64
64
Number of Agents/
system
system
32
32
Supervisor IDs/sys-
tem
tem
2
6
Voice port/system
4 ports are shared.
4 ports are shared
Music Port
1 Music on Hold source
on the CPC is used.
on the CPC is used.
1 Music on Hold
source on the CPC is
used.
source on the CPC is
used.
MIS Monitor Port
1 (RS232C, 9600bps)
1 (RS232C, 9600bps)
Number of user
guidance messages
guidance messages
6 (Max. 16 seconds/mes-
sage)/system
sage)/system
6 (Length of each
message can vary,
with a total of 96 sec-
onds recording time
available.)
message can vary,
with a total of 96 sec-
onds recording time
available.)
Maximum Calls
Queued
Queued
50
50