Video King Gaming Systems Inc. TRANS-1 Manual De Usuario
June 2004
RF Install Guide
e
-BOS
TM
2.1.x
Page 8 of 11
Troubleshooting
When playing a game of bingo, if handsets are not receiving game events (such as ball
calls):
calls):
1. If no handset gets ball calls, check to see if the transmitters have power and are
transmitting.
2. If no transmitter has power, ensure that the base station has power.
3. If all transmitters have power but no transmitter is transmitting game events, ensure
3. If all transmitters have power but no transmitter is transmitting game events, ensure
that pbkRFServer service is running. Ensure that RF Mode is enabled in both
PowerEdit and at the Hardlock level on the PowerServer machine.
PowerEdit and at the Hardlock level on the PowerServer machine.
4. If the base station does not have power, ensure that its 9V power supply is plugged
in to a standard 110/120 volt outlet (preferably to a UPS.)
5. If the base station has power, but one remote is not detected, ensure that the cable
is securely plugged in at both the base station and the transmitter, and that there is
no damage to the cable.
no damage to the cable.
6. If the base station has power, but no remotes are detected, reset the Base Station.
7. If the base station has power and remotes are detected, but game events are not
7. If the base station has power and remotes are detected, but game events are not
being sent to remotes, ensure that the Base Station is connected to the hub, the hub
is connected to the PowerServer machine, and that all cables are plugged in
securely.
is connected to the PowerServer machine, and that all cables are plugged in
securely.
8.
If the base station has power, remotes are detected, and there is a good connection
from the Base Station to PowerServer, but game events are not being sent to
remotes, ensure that pbkRFServer service is running.
from the Base Station to PowerServer, but game events are not being sent to
remotes, ensure that pbkRFServer service is running.
9.
If the pbkRFServer service will not stay running for more than 10 seconds, check the
log file to see if any TCP activity has occurred. See the section entitled Checking the
PowerServer Log for RF Activity for more information.
log file to see if any TCP activity has occurred. See the section entitled Checking the
PowerServer Log for RF Activity for more information.
10. If no TCP activity occurs in the log file, check to see if there is any UDP activity.
11. If there is no TCP and no UDP activity in the log file, then make sure there are proper
11. If there is no TCP and no UDP activity in the log file, then make sure there are proper
network connections between the Base Station, hub, and PowerServer machines.
Make sure that the Base Station is powered. Check connectivity with the Base
Station by using the DOS command PING from the PowerServer machine to ping the
Base Station at IP Address 192.168.8.251. If the ping is successful, contact the help
desk. If the ping is not successful, there is a hardware problem somewhere in the
system.
Make sure that the Base Station is powered. Check connectivity with the Base
Station by using the DOS command PING from the PowerServer machine to ping the
Base Station at IP Address 192.168.8.251. If the ping is successful, contact the help
desk. If the ping is not successful, there is a hardware problem somewhere in the
system.
12.
If there is UDP activity but no TCP activity, restart the pbkRFServer service.