Zebra HW46211 Manual De Usuario

Page 3-18

110XiIIIPlus Maintenance Manual

13185L-002 Rev. A 1/24/06

Section 3

Troubleshooting

Factory Assistance

Should you encounter any problem that cannot be corrected with the aid of this manual, 

immediately contact your distributor or the Zebra Technical Support department to 

minimize downtime and/or assist in returning the equipment.

Returning Equipment

Should it become necessary to ship your 110XiIII-Series printer, carefully pack it in a 

suitable container to avoid damage during transit. A note describing the failure must be 

enclosed with the unit. Whenever possible, use the original shipping container. If the 

original shipping container is not available, a replacement can be ordered from the 

Technical Support department. If other containers are used, follow a procedure similar to 

the original factory packaging.

Remove all media and ribbon from the printer. Enclose the unit in a protective, dust proof 

bag and ensure that the unit floats in an outer carton of shock-absorbing material.

A Return Materials Authorization (RMA) number is required for all equipment being 

returned. Contact Zebra Technologies Technical Support department to obtain an RMA 

number. Equipment returned for service without prior authorization may be refused.

Phone: +1 847.913.2259

Fax: +1.847.913.2578

Hardware: hwtsamerica@zebra.com

Software: swtsamerica@zebra.com

Phone: +44 (0) 1494 768298

Fax: +44 (0) 1494 768210

Support: tseurope@zebra.com

Before packing the printer, remove any ribbon and paper rolls from the media 
compartment. Do not package the printer in a rigid container without shock 
mounts or shock-absorbing packing material. A rigid container allows shock on 
the outside to be transmitted to the unit and may cause damage.