Panasonic KX-TG6502 Manual De Usuario

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Troubleshooting
96
The handset does not display 
the caller’s name and/or phone 
number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering 
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller 
ID.
• The caller requested not to send his/her Caller 
• If a call is being transferred to you, the Caller 
ID information will not be displayed.
• If a (separate) Caller ID box is connected 
between the base unit and the telephone wall 
jack, disconnect the Caller ID box or plug the 
unit directly into the wall jack.
• If the unit is connected to a telephone line with 
DSL service, the unit may not display caller’s 
name and/or phone number properly. We 
recommend connecting a noise filter (contact 
your DSL service provider) to the telephone 
line between the base unit and the telephone 
line jack.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.
• The Caller ID Number Auto Edit feature is 
turned off. Turn it on (p. 45) and try again.
• You need to press [
C
][s], or a line soft key 
(
) or (
) after editing the number.
The handset display exits the 
Caller List or phone book.
• Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.
• The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 32) or listen to the new 
messages (p. 73, 74, 80).
You cannot have a 
conversation using the 
headset.
• Make sure the optional headset is connected 
properly (p. 87).
• If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem
Cause & Remedy
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TG6500.book  Page 96  Friday, June 25, 2004  6:56 PM